Product Solution Engineer, Apps, gTech Ads Customer Experience, LCS

Google; Hyderabad; On-site; Full time

Job description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
• 3 years of experience in a technical project management or a customer-facing role.
• Experience developing customer-focused solutions including troubleshooting, finding new processes or product features.
• Experience in the online media landscape.

About The Job

As a Technical Solutions Consultant, you will be responsible for the technical relationship with our largest advertising clients and/or product partners. You will lead cross‑functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external clients/partners. From concept design and testing to data analysis and support, you will oversee the technical execution and business operations of Google’s online advertising platforms and/or product partnerships.

You will balance business and partner needs with technical constraints, develop innovative solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google’s partnerships, and develop product strategy to prioritize projects and resources.

As a Product Solutions Engineer, you will work with Japan’s largest customers/agencies and own their troubleshooting experience end‑to‑end. You will support our Large Customer Sales (LCS) teams and our customers, demonstrating a passion for delivering excellent customer service and improving it. You will become a product expert, focused on managing troubleshooting tasks so that the sales teams can concentrate their efforts on client‑specific activities. You will be responsible for liaising with internal and external stakeholders to provide two‑way communication on customer issues and questions, including problem prioritization, analysis, and resolution of issues, resulting in a high level of customer satisfaction.

Android is Google’s mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super‑power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc.) that run the best apps/services for everyone in the world.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
• Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to identify systemic improvement opportunities, own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
• Engage with Google Advertisers, Product, Engineering, Policy and Sales teams, agencies, and partners to build strong relationships and foster collaborative problem-solving.
• Partner with our Sales, Agency, and other cross‑functional Partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.