Senior Customer Relationship Executive

Digitide; Moradabad; Sur place; INR 500 000 - 900 000; Plein temps

Résumé du poste

Digitide is seeking a Senior Customer Relationship Executive in Moradabad to build and maintain strong customer relationships and deliver an exceptional experience. You will be the primary point of contact, handling inquiries, resolving complaints, and ensuring accurate data in CRM systems.

You will collaborate with internal teams, analyze feedback, and implement strategies to improve satisfaction and loyalty, while staying current with industry best practices in customer relationship management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in a customer-facing role, preferably in collections or manpower.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Proficiency in using CRM systems and Microsoft Office.
• Analytical skills to interpret data and make informed decisions.
• Ability to work independently and manage multiple tasks.
• Strong work ethic and commitment to exceptional customer service.

Responsabilités

• Act as the main point of contact for customers, ensuring prompt and professional responses.
• Handle customer inquiries, providing accurate information and guidance.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain and update customer records and databases accurately.
• Collaborate with internal teams to ensure smooth operations and efficient service delivery.
• Monitor and analyze customer feedback to identify areas of improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular customer satisfaction surveys and analyze results.
• Stay updated with industry trends and best practices in customer relationship management.

Connaissances

Communication

CRM usage

Analytical thinking

Problem solving

Time management

Microsoft Office

Customer service

Adaptability

Formation

Bachelor's degree in Business Administration / Marketing

Outils

CRM systems

Microsoft Office Suite

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As the Senior Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with our customers. Your primary focus will be on delivering an exceptional customer experience, handling inquiries, and resolving complaints efficiently. You will be the primary point of contact, ensuring timely and accurate communication with our valued clients.

Responsibilities

• Act as the main point of contact for customers, ensuring prompt and professional responses.
• Handle customer inquiries, providing accurate information and guidance.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain and update customer records and databases accurately.
• Collaborate with internal teams to ensure smooth operations and efficient service delivery.
• Monitor and analyze customer feedback to identify areas of improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular customer satisfaction surveys and analyze results.
• Stay updated with industry trends and best practices in customer relationship management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in a customer-facing role, preferably in a collections or manpower department.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in using CRM systems and Microsoft Office suite.
• Ability to work independently and manage multiple tasks effectively.
• Analytical skills to interpret data and make informed decisions.
• Flexibility to adapt to changing business needs and priorities.
• Strong work ethic and a commitment to delivering exceptional customer service.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 271633
• Job Category Customer Support/Operations | BPM