Senior Customer Relationship Executive

Digitide; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Digitide is seeking a Senior Customer Relationship Executive in India to build and maintain strong customer relationships, ensuring exceptional service and timely communications. You will handle inquiries, resolve complaints, and maintain accurate customer records while collaborating with internal teams to improve service delivery.

The role emphasizes CRM proficiency, data-driven improvements, and a customer-centric approach to drive loyalty and satisfaction across a global client base.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years in a customer-facing role, preferably in collections/manpower.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in using CRM systems and Microsoft Office.
• Ability to work independently and manage multiple tasks.
• Analytical skills to interpret data and make informed decisions.
• Flexibility to adapt to changing business needs and priorities.
• Strong work ethic and commitment to delivering exceptional customer service.

Responsibilities

• Act as the main point of contact for customers, ensuring prompt and professional responses.
• Handle customer inquiries, providing accurate information and guidance.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain and update customer records and databases accurately.
• Collaborate with internal teams to ensure smooth operations and efficient service delivery.
• Monitor and analyze customer feedback to identify areas of improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular customer satisfaction surveys and analyze results.
• Stay updated with industry trends and best practices in customer relationship management.

Skills

Communication

Interpersonal skills

Analytical thinking

Problem solving

Independent work

Multitasking

Customer-centric mindset

Adaptability

Proactive attitude

Strong work ethic

Education

Bachelor's degree in Business Administration/Marketing or related field

Tools

CRM systems

Microsoft Office

Job description

Job Description:

As the Senior Customer Relationship Executive, you will play a vital role in building and maintaining strong relationships with our customers. Your primary focus will be on delivering an exceptional customer experience, handling inquiries, and resolving complaints efficiently. You will be the primary point of contact, ensuring timely and accurate communication with our valued clients.

Responsibilities

• Act as the main point of contact for customers, ensuring prompt and professional responses.
• Handle customer inquiries, providing accurate information and guidance.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain and update customer records and databases accurately.
• Collaborate with internal teams to ensure smooth operations and efficient service delivery.
• Monitor and analyze customer feedback to identify areas of improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Conduct regular customer satisfaction surveys and analyze results.
• Stay updated with industry trends and best practices in customer relationship management.

Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in a customer-facing role, preferably in a collections or manpower department.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in using CRM systems and Microsoft Office suite.
• Ability to work independently and manage multiple tasks effectively.
• Analytical skills to interpret data and make informed decisions.
• Flexibility to adapt to changing business needs and priorities.
• Strong work ethic and a commitment to delivering exceptional customer service.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.