Senior Counter Staff - LAC

DHL; Chennai District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading logistics company in Chennai is looking for a Senior Counter Staff member. This role involves managing customer interactions at the counter, converting foot traffic into bookings, and supporting operations. Candidates should have a professional demeanor, sales skills, and a strong commitment to customer service. Join a team dedicated to excellence and customer satisfaction.

Qualifications

• Professional demeanor required.
• Knowledge of the business’s products and services.
• Ability to achieve/surpass targets.

Responsibilities

• Attend to walk-in customers at the counter.
• Convert footfalls into bookings.
• Maintain records/reports and ensure cash handling is accurate.

Skills

Customer service

Sales

Operations knowledge

Job description

Job Title

Senior Counter Staff

Function

Operations

Reporting to

Service Center In charge

Purpose

Responsible for attending walk in customers at the counter and handle bookings.

Key Responsibilities

• A professional demeanor and broad knowledge about the business’s products and services.
• To convert all footfalls into bookings
• Build good rapport with customers.
• Ensure on time reporting.
• To act as a Sales personnel, a customer service personnel, and as operations personnel
• Support the operations team in Tele calling of undelivered shipments (whenever possible)
• Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)
• Ensure proper maintenance of the counter/take ownership.
• Track the cash bookings daily and update the status to regular/important clients.
• Ensure ‘NIL’ errors during data entry.
• Maintain all the necessary records/reports.
• Achieve/surpass the targets set by HO/Regional retail in charge.
• Convert normal bookings into high revenue yielding products like TDD.
• Provide sales lead information in the requisite format to the retail in charge.
• Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.
• Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc – Follow the process.
• Ensure proper dressing/grooming as per company standards.
• Ensure that branding (glow sign boards/Logo letters) are maintained neatly.
• Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.