Senior Consultant | ServiceNow | Pune | ServiceNow

Deloitte Consulting; Pune District; Remote; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading consulting firm in India is seeking a Senior ServiceNow Consultant to lead functional engagements and design scalable solutions. The ideal candidate should have 3 to 5 years of experience in ServiceNow development and a Bachelor's degree in Computer Science or related field. This role demands strong client-facing skills and a strategic mindset to drive platform adoption and innovation.

Qualifications

• 3 to 5 years of experience in ServiceNow development.
• Certified System Administrator (CSA) is mandatory.
• Experience in ServiceNow modules like GRC, VRM, BCM, etc.

Responsibilities

• Lead functional engagements with clients.
• Design scalable solutions on ServiceNow.
• Support agile teams in ServiceNow-related activities.

Skills

ServiceNow development

Client-facing skills

JavaScript programming

System integration knowledge

Agile methodology

Education

Bachelor's degree in Computer Science

Advanced degrees

Tools

ServiceNow App Engine

REST APIs

SOAP

Job description

Overview

We are seeking a highly experienced and proactive Senior ServiceNow Consultant with deep expertise in ITSM and custom application development. The ideal candidate will lead functional engagements, design scalable solutions, and develop custom applications using ServiceNow App Engine. This role demands strong client-facing skills, technical acumen, and a strategic mindset to drive platform adoption and innovation.

Responsibilities & Requirements

• 3 to 5 years of experience in ServiceNow development.
• Support agile teams in ServiceNow-related activities, focusing on optimization and automation.
• Assist in designing, coding, configuring, unit testing, maintaining, and documenting software deliverables.
• Familiarity with ServiceNow Client-side and Server-side scripting, REST APIs, and Service Portal customization.
• Write efficient and maintainable code under guidance to meet project objectives.
• Basic understanding of system integration with ServiceNow using ODBC, REST, SOAP, and LDAP.
• Proficient in JavaScript programming.
• Exposure to various ServiceNow modules with some experience in implementation, configuration, and troubleshooting.
• Willingness to learn and stay updated on ServiceNow trends.

Education: Bachelors degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.

Experience in one or more of the following ServiceNow modules is preferred: GRC, VRM, BCM, ESG, SIR, VR, ITAM, SAM, or HAM.

Certifications

• Certified System Administrator (CSA) - Mandatory
• Certified Application Developer (CAD) - Preferred

Desired qualifications

• Experience: 5.5 to 8 years of experience.
• Education: Bachelors degree in Computer Science, Software Engineering, or a related field. Advanced degrees are a plus.

Location and way of working

• Base location: Pan India
• This profile involves occasional travelling to client locations OR this profile does not involve extensive travel for work.

Your role as a Senior Consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Consultant/Senior Consultant/Manager across our organization must strive to be:

• Inspiring - Leading with integrity to build inclusion and motivation
• Committed to creating purpose - Creating a sense of vision and purpose
• Agile - Achieving high-quality results through collaboration and Team unity
• Skilled at building diverse capability - Developing diverse capabilities for the future
• Persuasive / Influencing - Persuading and influencing stakeholders
• Collaborating - Partnering to build new solutions
• Delivering value - Showing commercial acumen
• Committed to expanding business - Leveraging new business opportunities
• Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
• Effective communication - Well-structured and well-articulated conversations to achieve win-win possibilities
• Engagement Management / Delivery Excellence - Effectively managing engagements to ensure timely and proactive execution as well as course correction for the success of engagements
• Managing change - Responding to changing environment with resilience
• Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
• Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems
• Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
• Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone is valued for who they are, using empathy to understand others to adapt our behaviours and attitudes to become more inclusive.