Senior Consultant SAP Case Management

Invenio Business Solutions; Pune District, Mumbai, Delhi; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Invenio Business Solutions in Pune seeks a Senior Consultant SAP Case Management to translate business needs into effective SAP Case Management solutions. You will configure case types, categories, attributes, statuses, and lifecycles, and design processing, routing, escalation, and closure workflows.

You will collaborate with ABAP/technical teams, perform functional and integration testing, and prepare documentation to support deployments and knowledge transfer.

Qualifications

• Requires 6-8 years of SAP functional consulting experience focused on Case Management.
• Strong understanding of SAP Case Management architecture, configuration, and functionality.
• Hands-on experience configuring case types, categories, attributes, statuses, relationships, and case processes.

Responsibilities

• Analyze business requirements and translate them into SAP Case Management solutions.
• Configure and maintain SAP Case Management based on business requirements.
• Design and configure case processing, routing, escalation, and closure workflows.
• Coordinate with ABAP/technical teams for development, interfaces, and reports.
• Perform functional testing, integration testing, and UAT support.
• Prepare configuration documents, functional specs, and user documentation.

Skills

SAP Case Management

Case management configuration

Workflow design

Lifecycle management

Integrations with SAP modules

Functional troubleshooting

ABAP/technical liaison

Documentation

Tools

SAP CRM

SAP S/4HANA

SAP Fiori/UI

APIs & Web services

SAP Workflow

Regulatory/government projects knowledge

Job description

Senior Consultant SAP Case Management

SAP Skills

• 6-8 years of SAP functional consulting experience, with hands-on experience in SAP Case Management.
• Strong understanding of SAP Case Management architecture, configuration, and functionality.
• Hands-on experience configuring case types, categories, attributes, statuses, relationships, and case processes.
• Good understanding of workflow and case lifecycle management.
• Experience integrating Case Management with other SAP modules/business processes.
• Strong functional troubleshooting and problem-solving skills.
• Experience working with ABAP/technical teams.
• Good understanding of SAP testing methodologies and defect management.
• Experience in preparing functional and technical documentation.
• Strong communication and stakeholder-management skills.

Preferred Skills

• Experience with SAP CRM / SAP S/4HANA environments.
• Knowledge of SAP Workflow and business rules.
• Experience with SAP Fiori/UI technologies.
• Knowledge of SAP integration technologies, APIs, and web services.
• Experience working on government, tax, revenue, public-sector, or regulatory projects would be an advantage.
• Experience with SAP TRM / PSCD would be an added advantage, but TRM is not the primary requirement.

Responsibilities

• Analyze business requirements and translate them into SAP Case Management functional solutions.
• Configure and maintain SAP Case Management based on business requirements.
• Configure case types, case categories, case attributes, statuses, priorities, relationships, and case lifecycle.
• Design and configure case processing, assignment, routing, escalation, and closure processes.
• Configure and support case relationships with relevant business objects and SAP processes.
• Work with business stakeholders to understand case-handling requirements and recommend appropriate SAP solutions.
• Prepare functional specifications for enhancements and custom developments.
• Coordinate with ABAP/technical teams for development, interfaces, reports, workflows, and enhancements.
• Perform functional testing, integration testing, UAT support, and defect resolution.
• Provide functional support and troubleshoot issues related to SAP Case Management.
• Analyze incidents, identify root causes, and provide appropriate functional solutions.
• Prepare configuration documents, functional specifications, test scripts, and user documentation.
• Support data migration and integration activities where required.
• Conduct knowledge-transfer sessions and support end users.
• Participate in continuous improvement initiatives related to Case Management processes.

Business Skills

• Excellent oral and written communication skills, ability to clearly and concisely communicate with others.
• Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.
• Understands business processes for focus area or module.
• Ability to do research and perform detailed tasks.
• Strong analytical skills.
• Understands business functionality related to SAP module/application as well as can identify touch points between modules.

Consulting Skills

• Follows industry trends and focuses to become a thought leader in his area of expertise.
• Exposure to new technologies in the SAP space for functional considerations.
• Aptitude for working in a team environment, problem solving skills, creative thinking, communicate clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
• Ability to explain ideas and concepts to other project team members and to client personnel.
• Has a solid foundation for consulting soft skills necessary on client engagements.
• Ability to interpret requirements and apply SAP best practices.

Supervision Skills

• Self-starter with ability to manage their own time and task in order to meet project milestones.
• Can manage their own time / task lists in order to meet project milestones.

Leadership Skills

• Maintains positive working relationship with others.
• Seeks ways to increase their level of contribution and team effectiveness.
• Works in conjunction with peers.
• May mentor to other associate consultants.
• Works well as a member of a team.
• Seeks ways to increase their level of contribution / team effectiveness.

Personnel Development

• Focused on self-development to become a team leader/module expert.

General Skills/Tasks

• Assists the project team efforts in developing solutions for client situations.
• Assists in evaluating and designing application and/or technical architectures.
• Assist team effort in developing solutions for projects.
• Completes assignments within budget, meet project deadlines, makes and keeps sensible commitments to client and team.
• Meets billing efficiency targets, complies with all administrative responsibilities in a timely & effective manner.
• Keeps project management apprised of project direction and client concerns.
• Analyzes and develops reliable solutions which comply with specifications and standards, executes system test.
• Understands SAP methodologies, tools, standards, and techniques.
• Understands clients business and technical environments.
• Completes project documentation, demonstrates effective organizational skills, with minimal supervision.
• Meets quality standards, correctly prioritizes own activities in accordance with project plan and budget.
• Provides project team leaders with updates on the progress and difficulties encountered and provides value-added insight and understanding.
• Demonstrates the ability to accomplish project assignments resulting in quality service.