Senior Consultant Lead

The Northern Trust Company; Pune District; Sur place; INR 800 000 - 1 500 000; Plein temps

Résumé du poste

The Northern Trust Company in Pune is seeking a Sr. Associate/Lead - SW Support to provide Level 2 operational and technical support for the Omnium Application suite.

You will monitor production processes, troubleshoot issues, manage incidents, and support client onboarding and data interfaces across global markets. You will collaborate with business operations, client teams, development and infrastructure groups to ensure high service availability, timely resolutions, and adherence to SLAs,

Qualifications

• 6-10 years of Production Application Support experience.
• Unix/Linux command-line knowledge.
• Experience with SQL and database troubleshooting.
• Understanding of batch processing and scheduling tools (Control-M preferred).
• Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.
• Familiarity with ServiceNow, monitoring tools, and incident management processes.
• Experience supporting web applications and data integration platforms.

Responsabilités

• Provide Level 2 Application Support for various applications under Omnium platform.
• Monitor production processes, services, jobs, application health, system performance, batch processing and service availability.
• Investigate and resolve production incidents within agreed SLAs.
• Analyze trends and identify recurring operational issues; perform root cause analysis and preventive measures.
• Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls; engage Development and shared services teams during outages.
• Support onboarding of new clients and data feeds into the Omnium platform; coordinate setup, validation, and testing of inbound/outbound data interfaces.
• Manage FTP onboarding and data delivery configurations.
• Participate in application releases and production deployments; perform application checkout after releases and infrastructure changes.
• Drive automation to reduce manual effort and improve service quality; maintain monitoring procedures and dashboards.
• Ensure production alerts are acknowledged and addressed timely.
• Serve as point of contact for business users and operational teams with regular status updates.
• Participate in service review meetings and governance forums.
• Ensure high customer satisfaction through professional communication and ownership.

Connaissances

Unix/Linux

SQL

Batch processing

FTP/SFTP

APIs

Middleware

ServiceNow

Monitoring tools

Web applications

Data integration

Outils

Control-M

Description du poste

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Title - Sr. Associate/Lead - SW Support

Location - Pune

Shift Coverage - North America business hours (8 AM - 5 PM CST)

Job Summary

The role is responsible for providing L2 operational and technical support within Omnium Application Support team with primary focus on reconciliation and control services, data onboarding, client data integrations, file processing and associated infrastructure components. The team acts as a critical liaison between business operations, clients, development teams, infrastructure teams, and external vendors to ensure uninterrupted service delivery across global markets.

The role involves monitoring critical production processes, troubleshooting application issues, managing incidents and service requests, supporting client onboarding activities, ensuring successful data processing and reconciliation workflows, and driving timely resolution of production issues while maintaining high service availability and operational excellence.

Key Responsibilities

• Provide Level 2 Application Support for various applications under Omnium platform.
• Monitor critical production processes, services, jobs, application health, system performance, batch processing and service availability.
• Investigate and resolve production incidents within agreed SLAs.
• Analyze trends and identify recurring operational issues. Perform root cause analysis for recurring issues and recommend preventive measures.
• Coordinate Major Incident (P1/P2) handling and facilitate ITSM calls. Engage concerned Development and shared services teams during critical outages.
• Support onboarding of new clients and data feeds into the Omnium platform. Coordinate setup, validation, and testing of inbound and outbound data interfaces.
• Manage FTP onboarding and data delivery configurations.
• Participate in application releases and production deployments. Perform application checkout activities following releases and infrastructure changes.
• Drive automation opportunities to reduce manual effort and improve service quality. Develop and maintain monitoring procedures and operational dashboards where ever applicable.
• Ensure all production alerts are acknowledged and addressed in a timely manner.
• Serve as a point of contact for business users and operational teams. Provide regular communications and status updates during incidents.
• Participate in service review meetings and operational governance forums.
• Ensure a high level of customer satisfaction through professional communication and ownership.

Required Skills & Experience

Technical Skills

• 6-10 years of Production Application Support experience.
• Unix/Linux command-line knowledge.
• Experience with SQL and database troubleshooting.
• Understanding of batch processing and scheduling tools (Control-M preferred).
• Knowledge of FTP/SFTP, APIs, file processing workflows, and middleware technologies.
• Familiarity with ServiceNow, monitoring tools, and incident management processes.
• Experience supporting web applications and data integration platforms.

Domain Knowledge

• Financial Services / Asset Servicing experience preferred.
• Understanding of reconciliation, control functions, reference data management, and trade processing.
• Knowledge of client onboarding and data integration processes.
• Understanding of operational risk and production support best practices.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] , or alternatively you can discuss your