Consultant-Domain

HCL Technologies Limited; Bengaluru; On-site; INR 2,800,000 - 4,000,000; Full time

Job summary

HCLTech is seeking an experienced Senior SAP SD/LE Consultant-L2 to provide functional support and ownership of SAP Order-to-Cash and Logistics Execution processes. You will handle incidents, service requests, defect analysis, testing support, and documentation within the AMS delivery model.

The role requires strong SAP SD/LE expertise, including sales order processing, pricing, delivery, billing, and integration with finance and warehouse systems.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Supply Chain or related field.
• SAP SD certification is required; additional SAP certifications are advantageous.
• 5–8 years of SAP SD/LE experience; 3+ years in global production environments.

Responsibilities

• Provide L2 support for SAP SD and LE across global Reckitt operations.
• Resolve incidents, service requests, and defects within SLAs.
• Support end-to-end Order-to-Cash processes including inquiries, orders, pricing, delivery, billing, and returns.
• Coordinate with technical teams for root-cause analysis and fixes.
• Engage with Supply Chain, Finance, and Warehouse teams and support changes.

Skills

SAP SD

Logistics Execution

OTC processes

Deliveries

Returns Processing

Credit Management

Shipping & Transportation

Education

Bachelors degree

SAP SD certification

Tools

SAP FI

SAP MM

SAP WM / EWM

SAP PP

SAP GTS

SAP TM

SAP Fiori

Job description

Job Summary

The Senior SAP SD/LE Consultant-L2 will provide functional support and operational ownership for the customer's SAP Order-to-Cash and Logistics Execution processes. The consultant will be responsible for incident resolution, service requests, defect analysis, testing support, documentation, and continuous service improvement activities within the AMS delivery model.

The role requires strong expertise in SAP Sales & Distribution (SD) and Logistics Execution (LE), including sales order processing, pricing, delivery management, shipment processing, billing, returns, and integration with finance, warehouse, and transportation systems.

Key Responsibilities

Application Support

• Provide L2 support for SAP SD and LE processes across global Reckitt operations.
• Investigate and resolve incidents, service requests, and application defects within agreed SLAs.
• Support end-to-end Order-to-Cash (O2C) processes including:
  • Inquiry and quotation processing
  • Sales order management
  • Pricing and condition techniques
  • Delivery processing
  • Shipment execution
  • Billing and invoicing
  • Returns and credit management
• Support output determination, EDI transactions, interfaces, batch jobs, and workflow-related issues.
• Analyze transaction failures and coordinate resolution with technical teams.

Business Process Support

• Work closely with business users to understand issues and prevent recurring incidents.
• Conduct impact analysis for changes and enhancements.
• Support master data validation for customers, materials, pricing, shipping points, and routes.
• Assist with business testing and validation activities.

Incident & Problem Management

• Perform root cause analysis for recurring issues.
• Create known-error records and recommended fixes.
• Participate in problem management reviews and service improvement initiatives.
• Escalate complex configuration issues to L3 consultants while maintaining ownership of resolution.

Change & Release Support

• Support minor enhancements and standard configuration changes.
• Assist in testing during release cycles and deployment activities.
• Validate transport movements and production readiness.
• Prepare test evidence and supporting documentation.

Stakeholder Engagement

• Collaborate with:
  • Supply Chain teams
  • Customer Service teams
  • Finance teams
  • Warehouse Operations
  • Integration and Middleware teams
• Provide regular status updates on critical production issues.
• Participate in governance, service review, and operational meetings.

Skill Requirements

SAP Functional Skills

• Strong hands-on experience in SAP SD and Logistics Execution.
• Deliveries
• Returns Processing
• Credit Management
• Shipping & Transportation
• Understanding of OTC business processes.

Integration Knowledge

Experience working with integrated SAP modules:

• SAP FI
• SAP MM
• SAP WM / EWM
• SAP PP
• SAP GTS (preferred)
• SAP TM (preferred)

Technical Awareness

• IDocs
• EDI interfaces
• Batch jobs
• Output management
• Debugging support with ABAP teams
• SAP Fiori applications (preferred)

Other Requirements

Qualifications

• Bachelor's degree in Engineering, Computer Science, Supply Chain, or related discipline.
• SAP SD certification required
• Additional certifications in Logistics, SAP S/4HANA Sales, or Transportation Management are advantageous.

Experience

• 5 to 8 years of SAP SD/LE experience.
• Minimum 3 years supporting global SAP production environments.
• Experience working in AMS, Application Support, or Managed Services engagements.
• Experience supporting multinational FMCG, Consumer Goods, Manufacturing, or Supply Chain organizations preferred.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.