Senior Cloud Infrastructure & Reliability Engineer

Sphera India Pvt. Ltd.; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Sphera India Pvt. Ltd. is seeking a Senior Cloud Infrastructure & Reliability Engineer to support multiple SaaS environments. This role involves managing cloud infrastructure security and operations, ensuring reliability through Azure-based services.

The ideal candidate will have strong Azure expertise and skills in Windows and Linux administration. Responsibilities include patching, vulnerability remediation, and providing operational support for cloud applications.

Sphera prides itself on being an Equal Opportunity Employer committed to diversity and inclusion.

Qualifications

• Proven hands‑on experience in patching and vulnerability remediation across Windows, Linux, databases, and cloud services.
• Strong experience in Azure cloud operations including VMs, networking, storage, SQL, and web apps.
• Hands-on expertise in Windows Server and/or Linux Server administration.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead patching and vulnerability remediation across various environments.
• Manage infrastructure and cloud operations, ensuring scalability.
• Collaborate with internal teams for cloud application support.
• Develop and maintain technical documentation of processes.

Skills

Patching and vulnerability remediation

Azure cloud operations

Windows Server administration

Linux Server administration

Scripting skills (PowerShell, Bash, Azure CLI)

Troubleshooting skills

Team collaboration

Customer service focus

Education

7–10 years of IT infrastructure experience

Microsoft Azure certifications (AZ-104, AZ-305)

Additional certifications (CCNA, RHCE)

Tools

Azure

Key Vault

Kubernetes

VMs

SQL

Networking

Job description

About the Role

Sphera, a leading global provider of enterprise software and services, is seeking a Senior Cloud Infrastructure & Reliability Engineer. This role will support multiple SaaS environments and help make the world safer through Azure-based services.

You’ll work in a rapidly changing environment that shifts from IaaS to PaaS to serverless. The ideal candidate has strong Azure expertise, OS administration skills, and can learn new technologies daily.

Job Summary

A Senior Cloud Infrastructure & Reliability Engineer is expected to be the guardian of cloud infrastructure security and reliability. Their primary mission is to lead patching and vulnerability remediation across Windows, Linux, databases, and Azure services. They also manage infrastructure operations, ensure resilience through disaster recovery and backup strategies, and provide advanced support for SaaS applications hosted on cloud workloads, networking, and applications.

Responsibilities

• Lead patching and vulnerability remediation across Windows, Linux, databases, and Azure services.
• Manage infrastructure and cloud operations, ensuring scalability, performance, and cost optimization.
• Execute resilience and continuity strategies, including DR setups, failover exercises, and backup/restore operations.
• Provide support for Sphera Cloud product suite, cloud platform, and its underlying technologies.
• Provision and configure Azure resources (VMs, storage, networking, web apps, SQL, etc.).
• Set up new environments for clients and internal projects.
• Manage VNets, subnets, routing, peering, and hybrid connectivity.
• Collaborate with firewall teams for routing and security configuration.
• Handle AD/DNS management within Windows networking.
• Perform encryption migration, certificate renewal, and Key Vault secret updates.
• Troubleshoot Windows and Linux issues, including command‑line expertise.
• Support application‑related items (web apps, APIs, bootstrap setups).
• Provide mid‑level support for SaaS applications hosted on Azure.
• Maintain awareness of pipelines for integration (not ownership).
• Provide Tier‑3 & Tier‑4 support for cloud workloads and infrastructure incidents.
• Collaborate with internal stakeholders (DevOps, IT, SaaS Ops, Infosec) on application support.
• Drive change management processes and ensure compliance with organizational standards.
• Strive to meet the highest level of customer satisfaction by resolving customer issues promptly.
• Present and communicate effectively on key findings to peers, management, and stakeholders.
• Support customers with 24x7 operational support system and assist in cloud deployments.
• Develop, implement, and expand technical documentation of processes and procedures.

Requirements

• Proven hands‑on experience in patching and vulnerability remediation across Windows, Linux, databases, and cloud services.
• Strong experience in Azure cloud operations (VMs, networking, storage, SQL, web apps, Key Vault, Kubernetes, etc.).
• Hands‑on expertise in Windows Server administration and/or Linux Server administration.
• Scripting skills in PowerShell, Bash, and Azure CLI for automation.
• Team player with excellent interpersonal and communication skills.
• Ability to work within a global cloud operation support team covering 24x7.
• Strong troubleshooting skills and ability to learn new emerging technologies.
• 7–10 years of IT infrastructure experience covering all mandatory items.
• Microsoft Azure certifications (e.g., AZ‑104, AZ‑305) strongly preferred.
• Additional certifications in Windows/Linux administration or networking (CCNA, RHCE, etc.) are a plus.
• Demonstrated ability to manage patch cycles and vulnerability remediation at scale.
• Excellent communication and collaboration skills to work across security, firewall, DB, SaaS Ops, and application teams.
• Good knowledge of emerging cloud technologies.
• ITIL exposure and understanding.
• Experience in a customer‑facing environment focused on high quality of customer service.

Equal Opportunity Employer

Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

Job Description

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this position. It is not intended to be an exhaustive list of qualifications, skills, duties, or working conditions associated with the position.