Senior Business Development Representative

Zendesk, Inc.; Karnataka; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Zendesk, Inc. is seeking a proactive Business Development professional for its SMB sales in India. The role focuses on hunting opportunities, engaging with prospects, and building a robust pipeline across Asia with cross-functional collaboration among sales, product, and marketing teams.

The ideal candidate has at least 2 years in sales, strong written and verbal communication, and a self-starter attitude. Hybrid work is available with in-office requirements.

Qualifications

• Experience in SMB sales, India/South Asia preferred.
• 2+ years in a sales environment.
• Excellent written and spoken communication.

Responsibilities

• Engage with prospects and clients to understand business challenges.
• Generate high-value pipeline through SMB prospecting.
• Collaborate with the Sales team to develop a list of target prospects.
• Develop and manage a pipeline of prospects & provide top class customer experience.

Skills

Business Development

Prospecting

Communication

Education

Bachelor's degree (preferable)

Job description

Job Description

About Zendesk

Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync.

We are looking for hardworking individuals who are certain that they want a career in software sales. Whilst no previous experience is required, we are looking for team members who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position.

The Role

This is a pure hunting sales role and includes engaging with prospect organisations within the SMB market segment. You will work with key internal stakeholders and groups - including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales across Asia.

Key Responsibilities

• Engage with prospects and clients to understand business and organisation challenges and pain points
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB accounts
• Collaborate with the Sales team to develop a list of target prospects
• Develop and manage a pipeline of prospects & provide top class customer experience

Your Experience

• Business Development experience within the SMB segment, particularly managing prospects from the India and South Asia region
• A minimum of 2 years of experience in a Sales related environment
• A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed
• Excellent communication, interpersonal, and organisational skills; you should be a great writer, speaker, and listener
• Bachelor's degree is preferable

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions Of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to [e-mail] with your specific accommodation request.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also given our people the freedom to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an email to [e-mail] with your specific accommodation request.