Senior Business Development Representative

Zendesk Technologies Private Limited (India); Karnataka; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Zendesk, the world's leading Customer Experience and Support Platform, is hiring a pure hunting sales professional for the SMB segment in India. You will identify, engage, and qualify opportunities, collaborating with internal teams to build a robust pipeline across Asia.

The role emphasizes a self-starter mindset, excellent communication, and the ability to work in a hybrid setup with some onsite office presence in Karnataka or Maharashtra.

Qualifications

• 2+ years of business development or sales experience in SMB markets.
• Willingness to work in India/South Asia sales territory.
• Excellent written and verbal communication; self-starter and goal-driven.
• Bachelor's degree preferred.

Responsibilities

• Engage with SMB prospects to understand business challenges and pain points.
• Generate high-value sales pipeline and qualify opportunities.
• Collaborate with sales and product teams to target prospects.
• Maintain and grow a pipeline across Asia region.

Job description

Job Description About Zendesk Zendesk is the world’s leading Customer Experience and Support Platform and we are growing quickly with a suite of products our customers love! Zendesk makes customer service better. We build software to meet customer needs, set teams up for success, and keep businesses in sync. We are looking for hardworking individuals who are certain that they want a career in software sales. Whilst no previous experience is required, we are looking for team members who are highly motivated by technology sales, enthusiastic about working in a fast-paced industry and are willing to go above and beyond in this goal oriented position.

The Role This is a pure hunting sales role and includes engaging with prospect organizations within the SMB market segment. You will work with key internal stakeholders and groups - including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a significant proportion of the pipeline development for sales across Asia.

Key Responsibilities

• Engage with prospects and clients to understand business and organisation challenges and pain points
• Generate high-value sales pipeline through both strategic and targeted prospecting into SMB accounts
• Collaborate with the Sales team to develop a list of target prospects
• Develop and manage a pipeline of prospects & provide top class customer experience

Your Experience

• Business Development experience within the SMB segment, particularly managing prospects from the India and South Asia region
• A minimum of 2 years of experience in a Sales related environment
• A competitive mindset, with a hunger and 'self-starter' commitment to overachieve and succeed
• Excellent communication, interpersonal, and organisational skills; you should be a great writer, speaker, and listener
• Bachelor's degree is preferable

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.