Senior Business Analyst - Guidewire

EPAM Systems Inc; Hyderabad, Pune District, Chennai; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

EPAM Systems Inc is seeking an experienced Senior Business Analyst with deep Guidewire ClaimCenter expertise. You will develop detailed business and functional requirements for claims processing, ensuring integration with downstream systems and supporting reporting needs.

You will plan and conduct UAT, provide analytical support across projects, and drive improvements in claims management processes while collaborating with business units and technical teams to deliver value.

Qualifications

• 5+ years in business analysis with 3+ years in property and casualty insurance claims using Guidewire.
• Expertise in Guidewire ClaimCenter v.10 and claims system implementation/support.
• Experience with iterative and agile methodologies (SDLC & PMLC).
• Proficiency in developing detailed business requirements, process diagrams, data rules and user stories.
• Knowledge of IT solution reviews, re-engineering for business process improvements.
• Experience guiding walkthroughs, interviews, presentations with stakeholders.
• Strong skills in MS Project, Excel, PowerPoint, SharePoint, and UI mock-ups.
• Proficiency with Visio and data visualization tools.
• Excellent verbal and written communication; self-management.
• Ability to supervise small teams and take initiative.
• Strong problem-solving and analytical abilities.

Responsibilities

• Lead requirements' definitions for complex enhancements and ongoing initiatives.
• Translate business needs into clearly defined requirements.
• Create documentation including use cases, data flows, traceability matrices, and report mocks.
• Plan and conduct requirements gathering sessions, meetings, and presentations.
• Lead reviews with business users to gain consensus and final approval.
• Build strong relationships with business units to understand needs.
• Collaborate with development and testing teams to provide SME input.
• Troubleshoot and resolve issues when out-of-the-box functionality is used.
• Ensure solutions are efficient and consistent across processes and products.
• Develop and plan UAT activities including test plans and scripts, and drive UAT execution.
• Work with business lead and project manager for UAT sign-off.

Skills

Guidewire expertise

Business analysis

UAT planning

Requirements gathering

Stakeholder management

Process modeling

Agile methodologies

SDLC & PMLC

Documentation & use cases

Communication skills

Team supervision

Tools

Microsoft Project

Excel

PowerPoint

SharePoint

Visio

UI mock-up tools

Data visualization

Job description

We are seeking an experienced Senior Business Analyst with deep Guidewire ClaimCenter expertise to join our team.

In this role, you will be responsible for developing detailed business and functional requirements for claims processing and administration systems, as well as ensuring proper integration with downstream systems for reporting purposes. You will plan and conduct User Acceptance Testing to guarantee that systems meet necessary specifications, while providing analytical support for various projects and initiatives aimed at enhancing claims management processes within the organization.

Responsibilities

• Lead requirements' definitions for complex enhancements and on-going strategic initiatives
• Identify and translate business needs into clearly defined requirements
• Create documentation inclusive of business use cases, process/data flows, traceability matrices, and report mock-ups
• Plan, facilitate, and conduct requirements' gathering sessions, meetings, and presentations
• Lead review sessions for completed business/functional requirements with key business users, focused on gaining consensus and final business approval
• Cultivate strong professional relations within business units to thoroughly understand business needs
• Collaborate with development and testing teams to provide subject-matter expertise
• Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged
• Ensure future solutions are efficient and effective across all business processes, while being consistent across products
• Participate in the development and planning of User Acceptance Testing activities, including test plans and scripts based on requirements, and facilitate the UAT execution phase
• Work with the business lead and project manager to obtain UAT signoff

Requirements

• 5+ years of business analysis experience, with 3+ years within the space of property and casualty insurance claims in Guidewire
• Expertise in Guidewire ClaimCenter v.10 and claims system implementation and support
• Background in iterative and agile methodologies, with working knowledge of both SDLC and PMLC processes
• Proficiency in developing detailed business requirements and technical specifications, including business process diagrams, data rules, and functional requirements/user stories
• Knowledge of reviewing, re-engineering, or developing IT solutions for business process improvements and automation
• Experience operating and interfacing with business management during walkthrough, interview, presentation, and negotiation processes
• Proven track record for creating clear, concise deliverables which reflect a deep understanding of business needs and software functionality
• Familiarity with standard project and business tools including Microsoft Project, Excel, and PowerPoint, as well as SharePoint and UI mock-up tools
• Proficiency in process modeling tools (e.g., Visio) and visualization tools
• Strong verbal and written communication skills, with the ability to understand communication channels and elevate appropriately
• Capability to supervise small teams, with strong initiative and the ability to self-manage
• Excellent problem-solving and analytical skills

Nice to have

• Familiarity with Guidewire PolicyCenter