AES Guidewire ClaimCenter Business Analyst Senior Associate

PwC; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

PwC India invites a Senior Associate to join the Acceleration Center, focusing on Guidewire Suite delivery across ClaimCenter, PolicyCenter, BillingCenter and ContactManager. You will lead solution strategies, manage ITIL processes, and mentor juniors while collaborating with global teams on enhancements, production support and integrations.

The role requires 4–9 years of experience, strong English, and a customer‑facing mindset. Bengaluru location; full-time on-site engagement.

Qualifications

• Expertise in ClaimCenter and working knowledge on Guidewire PolicyCenter, BillingCenter and ContactManager - leading requirement gathering sessions, conduct analysis, develop functional specifications and perform business walkthroughs;
• User story creation/updation, developing process flows, UI mock ups, and developing data mapping in the standard Guidewire recommended user stories;
• Familiarity with Use case, SWOT analysis, Mindmapping, PESTLE analysis; Product Designer
• Usage of Tools JIRA, Confluence, ServiceNow, Splunk and familiarity with SQL
• At least a Bachelor’s degree
• At least 4-9 years of experience
• Oral and written proficiency in English required

Responsibilities

• Demonstrates expert abilities managing ITIL Processes; Tracking SLA’s, and contracting;
• Demonstrates advanced abilities providing solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead.
• Demonstrates expert abilities with ITIL Incident and Problem management for the Guidewire Suite of applications;
• Demonstrates expert abilities and/or a proven record of success in leading proposal development efforts; Senior Business Analyst in these positions should be capable of delivering Advisory-level work and discuss Guidewire roadmap with the client;
• With a focus on AES, demonstrates expert organization skills assisting clients in the support of Guidewire Suite solutions and improving business processes;
• Analyzing Guidewire ClaimCenter business needs and translating them into functional requirements for insurance operations
• Supporting client service workstreams across enhancements, defect resolution, and production support for deployed Guidewire solutions
• Configuring and validating Guidewire ClaimCenter functionality while coordinating with technical teams on integrations and system changes
• Reviewing user stories, process flows, and acceptance criteria to clarify scope and impacts
• Interpreting business feedback and data points to recommend process improvements and application adjustments
• Mentoring junior team members on Guidewire concepts, delivery methods, and issue resolution approaches
• Collaborating across application, testing, and support teams to track work progress and address dependencies
• Applying problem-solving skills to diagnose system issues, evaluate options, and support timely resolution of incidents and enhancements
• Contributing to continuous improvement efforts by identifying automation, tooling, and process opportunities within application support

Skills

Guidewire

ClaimCenter

PolicyCenter

BillingCenter

ContactManager

ITIL

AES delivery

Solution strategy

SQL

JIRA

Confluence

ServiceNow

Splunk

English proficiency

Education

Bachelor's degree

Tools

JIRA

Confluence

ServiceNow

Splunk

SQL

Job description

Industry/Sector

Not Applicable

Specialism

Guidewire

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

Responsibilities

Demonstrates expert abilities managing ITIL Processes; Tracking SLA’s, and contracting;

• Demonstrates advanced abilities providing solution strategy and Application Evolution Services (AES, formerly AMS) delivery as a Guidewire Functional Lead. Employees in the Functional Lead position should think of themselves and be regarded by the client as a trusted advisor and think strategically about how to create value using the Guidewire Suite of products;

• Demonstrates expert abilities with ITIL Incident and Problem management for the Guidewire Suite of applications as it will be critical that Senior Business Analyst in this position are capable of navigating both business processes as well as enterprise solution perspectives at high level and holistic view;

• Demonstrates expert abilities and/or a proven record of success in leading proposal development efforts; Senior Business Analyst in these positions should be capable of delivering Advisory‑level work and be able to discuss future enhancements in Guidewire roadmap discussions with the client;

• With a focus on AES, demonstrates expert organization skills and abilities assisting clients in the support of Guidewire Suite solutions and improving business processes; and taking a proactive approach to quality;

• Analyzing Guidewire ClaimCenter business needs and translating them into functional requirements for insurance operations

• Supporting client service workstreams across enhancements, defect resolution, and production support for deployed Guidewire solutions

• Configuring and validating Guidewire ClaimCenter functionality while coordinating with technical teams on integrations and system changes

• Reviewing user stories, process flows, and acceptance criteria to clarify scope and identify implementation impacts

• Interpreting business feedback and data points to recommend process improvements and application adjustments

• Mentoring junior team members on Guidewire concepts, delivery methods, and issue resolution approaches

• Collaborating across application, testing, and support teams to track work progress and address dependencies

• Applying problem‑solving skills to diagnose system issues, evaluate options, and support timely resolution of incidents and enhancements

• Contributing to continuous improvement efforts by identifying automation, tooling, and process opportunities within application support

What You Must Have

• Expertise in ClaimCenter and working knowledge on Guidewire PolicyCenter, BillingCenter and ContactManager - leading requirement gathering sessions, conduct analysis, develop functional specifications and perform business walkthroughs;

• User story creation/updation, developing process flows, UI mock ups, and developing data mapping in the standard Guidewire recommended user stories;

• Familiarity with Use case, SWOT analysis, Mindmapping, PESTLE analysis; Product Designer

• Usage of Tools JIRA, Confluence, ServiceNow, Splunk and familiarity with SQL

• At least a Bachelor’s degree

• At least 4-9 years of experience

• Oral and written proficiency in English required

What Sets You Apart

• Demonstrates expert abilities identifying and addressing client needs by: Developing and sustaining impactful client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; Preparing and presenting complex written and verbal materials; and, Defining resource requirements, project workflow, budgets, billing and collection;

• Demonstrates expert abilities guiding team and motivating, creating a community of high performing professional consultants, creating an atmosphere of trust, leveraging diverse views, coaching staff, and encouraging improvement and innovation;

• Senior Business Analyst will be responsible for utilization and learning perspective of the team. Mentoring and helping to upskill junior resources will be critical in this role;

• Demonstrates intimate abilities and/or a proven record of success developing strategy as well as writing, communicating, facilitating, and presenting cogently; to and/or for all levels of industry audiences, clients and internal staff and management, such as presentation slides, practice marketing materials, change management plans and/or project plans, workshops and whitepapers, practice, methodologies and tools, policies and procedures, and/or other standard business communications;

• Be comfortable, thrive, and available during sustained period of time of instability with client’s Guidewire solution and escalations; and,

• Key contributor and thought leader internally and externally with white papers, blogs, and training.

• Preference for at least one of the following fields of study: Actuarial Science, Business Administration/Management, Business Analytics, Commerce, Computer and Information Science, Computer Applications, Computer Engineering, Computer Engineering & Accounting, Data Processing/Analytics/Science, Economics, Electrical Engineering, Engineering, Engineering and Business, Finance, Information Technology, Management Information Systems, Mathematics, Mechanical Engineering, Operations Management/Research, Risk Management, Software App, Statistics

• At least one of the following: Guidewire and Scrum Master Certification

• Demonstrating Guidewire ClaimCenter configuration and support skills

• Applying business analysis skills within insurance technology delivery

• Translating client needs into workable functional requirements

• Collaborating across teams on integrations and enhancements

• Mentoring junior team members through complex workstreams

Travel Requirements

Not Specified