Senior Business Analyst

Auriga; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Auriga is seeking a Sr. Business Analyst/IT Project Manager in Mumbai to lead client engagements and drive IT initiatives from inception to delivery.

The role focuses on building strong client relationships, coordinating cross-functional teams, and managing project timelines, budgets, and outcomes to ensure high-quality service and ongoing business growth.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Proven management experience, preferably in BFSI/IT sector.
• Experience working with cross-functional teams and managing client expectations.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the main point of contact for clients and understand their IT needs.
• Develop and maintain strong client relationships for satisfaction and repeat business.
• Manage project timelines, budgets, and deliverables for client accounts.
• Coordinate with sales, technical, operations teams to ensure timely service.
• Oversee development and execution of account strategies to achieve goals.
• Track progress and resolve issues for projects.
• Conduct regular meetings with clients to review performance and discuss opportunities.

Skills

IT products & solutions

Communication

Negotiation

Interpersonal skills

Project management

Problem solving

MS Office

Education

Bachelor's degree

Job description

Position Title

Sr. Business Analyst/ IT Project Manager

Location

Mumbai

Primary Responsibilities

• Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions.
• Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business.
• Manage project timelines, budgets, and deliverables for client accounts.
• Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery.
• Oversee the development and execution of account strategies to achieve business goals.
• Track project progress and resolve any issues or concerns that may arise.
• Conduct regular meetings with clients to review performance and discuss new opportunities.

Skills Required

• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Problem-solving skills and ability to handle challenging situations with clients.
• Proficient in MS Office and other business tools.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Proven experience in management, preferably in the BFSI /IT sector.
• Experience working with cross-functional teams and managing client expectations.

Desirable Traits

• Proactive, goal-oriented, and detail-driven.
• Ability to build long-lasting relationships with clients.
• Strong organisational and time-management abilities.
• Ability to travel as required for client meetings and project oversight.