Senior BizOps Engineer

Mastercard; Maharashtra; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Mastercard is seeking a Senior BizOps Engineer to join its Business Operations SRE team. The role centers on platform stability, developer ownership, and building resilient products across Mastercard's environment.

The candidate will help implement operational design, automation, capacity planning, and monitoring to ensure fault-tolerant, scalable systems while guiding incident response and post-mortems to improve customer experience and platform health.

Qualifications

• BS degree in Computer Science or related technical field involving coding.
• Experience with coding or scripting.
• Automation mindset and willingness to adopt new technologies.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Strong problem-solving, ownership, and communication skills.
• Interest in designing and troubleshooting large-scale distributed systems.
• Ability to work in a matrix-based, geographically distributed team.
• Balance quality with rapid remediation.

Responsibilities

• Serve as the primary contact for scalability, performance, and resilience of applications.
• Automate data-driven alerts, establish SLOs, and improve reliability with development teams.
• Practice sustainable incident response and blameless post-mortems while optimizing recovery time.

Skills

Coding or scripting exposure

Automation

Algorithms and data structures

Problem-solving

Distributed systems

Learning agility

Quality and monitoring collaboration

Ownership and drive

Education

BS degree in Computer Science or related field

Job description

Senior BizOps Engineer

Senior BizOps Engineer at Mastercard seeks a Business Operations Site Reliability Engineer (SRE). The role focuses on ensuring platform stability, fostering developer ownership, and building resilient products.

About the Role

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault‑tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post‑mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Site Reliability Engineering Responsibilities

• Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
• Practice sustainable incident response and blameless post‑mortems while taking a holistic approach to problem solving and optimizing time to recover.
• Automate data‑driven alerts to proactively expose issues. Work with development teams to establish SLOs and improve reliability.

Role Qualifications

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Coding or scripting exposure.
• Appetite for change and pushing the boundaries of what can be done with new technology.
• Automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem‑solving approach, coupled with strong communication skills, ownership, and drive.
• Interest in designing, analysing, and troubleshooting large‑scale distributed systems.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix‑based, diverse, geographically distributed project team.
• Ability to balance doing things right with fixing things quickly; flexible and pragmatic while improving the long‑term health of the system.
• Comfortable collaborating with cross‑functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report any suspected information security violation or breach.
• Complete mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand