Senior Bartender

Four Seasons; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Four Seasons Hotel Mumbai is seeking a hospitality professional to support day‑to‑day service in our busy dining operations. You will assist in delivering high standards, training colleagues, and ensuring guest satisfaction through warm, attentive service.

You will describe menu items, upsell wine pairings where appropriate, and maintain cleanliness and smooth service for large tables, VIPs and private events. A strong team attitude and adherence to grooming standards are essential.

Qualifications

• General responsibilities overview and expectations.

Responsibilities

• Directly responsible for the day to day key processes in his/her area of work
• Assists supervisor in executing the day to day operational requirements
• Assumes training responsibilities; promotes teamwork and acts as a role model
• Attends all scheduled training sessions
• Offers feedback to management on operational, employee and customer aspects
• Displays warmth and genuine enthusiasm when dealing with guests and internal customers; follows the Golden Rule
• Ensures work area is ready for service with pre- and post-service checks and mise-en-place
• Directs colleagues and ensures quality and sequence of service; takes orders and serves food and beverages
• Knows wines and menu items; can suggest pairings and upsell
• Provides hospitality and host/hostess service; keeps informed about hotel events
• Engages with guests, anticipates needs, and ensures satisfaction when issues arise
• Adheres to code of conduct and grooming standards; works hands-on and supports colleagues
• Participates in briefings and meetings; maintains a clean, safe working environment
• Performs additional duties as assigned
• Handles service for large tables, VIPs, and private events
• Describes menu items vividly and concisely; notes guest preferences
• Maintains guest history and offers special touches
• Posts guest checks accurately and assists with payments
• Assists in supplies requisitions as per procedures

Job description

About the location

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes ‘Powerhouse Luxury’ in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award‑winning rooftop bar, as well as San:Qi, a city‑favourite pan‑Asian restaurant with wine bar, private dining rooms, four open‑style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Responsibilities

• General responsibilities:
  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as a role model
  • Attends all scheduled training sessions
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Departmental responsibilities:
  • Ensures the work area is ready for service with pre‑ and post service checks completed; assists in preparation of mise‑en‑place
  • Directs colleagues and takes responsibility for quality and sequence of service in his/her work area; takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner
  • Is thoroughly familiar with wines and menu items and able to compose and recommend suitable menu progression and wine pairing; upsells sensitively
  • Provides genuine hospitality and recognition, acts as host/hostess in the work area. Keeps abreast of events in the hotel and promotes services and products
  • Engages in guest interaction in a sensitive and appropriate manner; anticipates guest needs and ascertains satisfaction; takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
• Specific Responsibilities And Tasks:
  • General:
    • Adheres to the hotel's code of conduct and grooming & hygiene standards
    • Is seen as working hands‑on, assists colleagues in crunch times; walks the talk
    • Actively participates in briefings and meetings
    • Maintains a clean and orderly work area and promotes a safe working environment
    • Performs any additional duties as assigned
  • Departmental:
    • Handles service of large tables, VIPs and private events
    • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner
    • Is highly sensitive to guest preferences; assists in compiling guest history ; offers a special service touch when an opportunity is presented
    • Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner
    • Assists in supplies requisitions according to established procedures