Assistant Housekeeping Manager - Public Area

Four Seasons; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Four Seasons in Mumbai is seeking a Housekeeping Manager responsible for overseeing the daily operations of the housekeeping department. The ideal candidate will have 8 to 10 years of experience in hotel management and a strong commitment to guest satisfaction.

Key responsibilities include managing staff, addressing guest requests, ensuring cleanliness of guest rooms, and maximizing departmental performance. A Hotel Management degree is required along with the ability to communicate effectively in English.

Qualifications

• 8 to 10 years of experience in a similar role.
• Experience in managing Housekeeping staff and departmental operations.

Responsibilities

• Manage the staff of the Housekeeping Department and conduct training.
• Schedule staff and oversee daily assignments and work productivity.
• Resolve customer complaints and ensure guest satisfaction.
• Monitor department expenses and financial goals.
• Ensure safety, security, and wellbeing of hotel guests and employees.

Skills

Ability to read, write and speak English

Education

Hotel Management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

In the heart of Worli – the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand’s first hotel in India, Four Seasons Hotel Mumbai echoes “Powerhouse Luxury” in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award‑winning rooftop bar, as well as San:Qi, a city‑favourite pan‑Asian restaurant with wine bar, private dining rooms, four open‑style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.

Role and Responsibilities

• Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts performance evaluations and disciplines staff when needed. Assures daily labor report and bi‑weekly payroll submission is accurate and complete. Ensures communications and follow‑up on any problems, guest requests or special requirements.
• Schedules staff and coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are met, staff is supported and guest needs are met. Inspects all areas of responsibility daily including a number of guest rooms.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests accurately and timely. Coordinates the housekeeping needs of any condominium or co‑op owners. Interaction with guests will be in person and by phone.
• Assures the financial goals of the department are met. Monitors and controls labor expense and other divisional expenses such as guest supplies, cleaning supplies and contract services. Participates in periodic linen, uniform and supplies inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expenses and for items to be included in the annual capital plan.
• Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co‑workers and supervisors.
• Assists with responsibilities and duties in the absence or heavy volume in the areas of lobby attendant, room attendant and house attendant.
• Assists other departments as needed as part of a crunch team.
• Provides crunch team assistance to departments throughout the hotel.

Education

Hotel Management.

Experience

8 to 10 years.

Skills and Abilities

Ability to read, write and speak English.