Senior Associate-Resource Analyst

EY; Ernakulam; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A global consulting firm based in Ernakulam is seeking an Administrative Support professional. The ideal candidate should have a strong background in operational support, excellent communication skills, and the ability to mentor team associates. Responsibilities include managing administrative tasks, coordinating with project managers, and ensuring high levels of customer satisfaction. Candidates must possess a graduate degree in a related field and be flexible with working hours.

Qualifications

• Candidates must possess strong reporting and analytics capabilities.
• Ability to mentor and provide functional support to team associates.
• Experience with schedule management tools is essential.

Responsibilities

• Provide operational support for various administrative projects.
• Manage day-to-day administrative issues effectively.
• Coordinate with project managers to capture demand pipeline projections.
• Supervise and mentor associates in the team.
• Build relationships and collaborate effectively with stakeholders.

Skills

Flexible with working hours

Good verbal and written communication skills

Excellent teaming and interpersonal skills

Prioritization and Co-Ordination Skills

Positive attitude

Strong execution skills

Solution oriented mindset

Education

Graduate in related discipline

Job description

Responsibilities

The successful candidate would be required to work in collaboration with Assistant Manager/Team Lead/POC to provide administrative support and ensure customer satisfaction.

• Provide operation support for various administrative projects including but not limited to mailbox management, managing databases, creation and release of periodic reports, MS Excel reporting, Content Management, web-based publication support, working on dashboard creations and data analysis.
• Manage day-to-day administrative issues and communicating appropriately to the Team Lead or POC.

• Plan and execute process around demand forecasting, demand-supply gap management, bench management, campus deployments etc.
• Implement staffing plans for (30 60 90) day pipeline to minimize unfulfilled demands.
• Coordinate with project managers to capture demand pipeline projections, understand demands heuristics and identify actionable demands.
• Portfolio planning, manage headcount/population, demand and Capacity Management, ensuring compliance of all systems by keeping the data updated.
• demand supply searches and share best-fit staffing options from internal resource pool/individuals on bench.
• Identify suitable staffing options based on matching skills, roles and experiences.
• Timely update of employee schedules on the schedule management tool (Retain).
• Timely review and resolution of scheduling conflicts.
• Minimize bench pipeline through proactive deployment on projects.
• Responsible to meet assigned KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging.
• Strong reporting and analytics on business and Operational KPIs (Availability, Skill search Budget vs actuals and Variance reports etc).
• Supervise, mentor and provide functional SME support to the associates in the team.
• Regular connects with stakeholders.
• Relationship building and collaboration skills (e.g. resource allocation on multiple projects and soft blocking by competency leaders).
• Resource planning, resolving scheduling conflicts and manage headcount/population (Associate and Snr Associate level).
• Review of experience Management activities (Demand trackers, bench Management, Tool updates) and Database Management.
• Monitor and assign activities to team members.

Skills and attributes for success

• Flexible with working hours
• High energy level, confident and assertive
• Good verbal and written communication skills
• Excellent teaming and interpersonal skills
• Prioritization and Co-Ordination Skills
• Positive attitude and ability to excel under tight timelines
• Excellent implementation skills
• Strong execution skills with focus on meeting timelines and delivering highest quality service
• Solution oriented mindset

To qualify for the role, you must have

Education

• Graduate in related discipline