Senior Associate - Program Management, Student Success

IIDE; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

IIDE is seeking a Senior Associate – Program Management, Student Success (PG Programs) to oversee the delivery of the 11-month offline Postgraduate Program in Digital Marketing. You will lead a team, collaborate with cross-functional partners, and sustain high student engagement and program excellence.

You will drive events, process improvements, and industry partnerships, ensuring strong retention, placements, and student outcomes while managing budgets and campus operations in Mumbai.

Qualifications

• 4–6 years of professional experience in a student-facing role, preferably in education or EdTech.
• Proven experience in leading and managing teams of 3–5 members.
• Strong analytical and problem-solving skills with a track record of driving innovative solutions.
• Exceptional communication and stakeholder management abilities.
• Ability to thrive in high-pressure environments with a positive attitude.

Responsibilities

• Supervise the end-to-end delivery of the 11-month PG Program, ensuring milestones from onboarding to graduation are met.
• Own the student lifecycle focusing on engagement, retention, and satisfaction.
• Monitor CSAT and NPS, driving initiatives to maintain high benchmarks.
• Resolve student and trainer escalations promptly and effectively.
• Delegate daily team tasks and ensure alignment with program standards.
• Mentor a team of 3–5 professionals and collaborate with cross-functional teams to optimize resources.
• Coordinate with academic teams to schedule trainers and manage faculty within budget.

Skills

Team leadership

Stakeholder management

Analytical thinking

Communication skills

Data-driven decisions

Tools

Ticketing software

Job description

Senior Associate - Program Management, Student Success

Department: Program Management / Student Success

Work Timings: As per business requirements

Working Days: Monday – Saturday

Work Mode: Work from Office

About IIDE

IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands‑on training, real‑world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Senior Associate – Program Management, Student Success (PG Programs), you will play a pivotal role in overseeing the successful delivery of IIDE’s flagship 11‑month offline Postgraduate Program in Digital Marketing. This role involves managing end‑to‑end program operations, ensuring exceptional student experiences, driving student engagement and satisfaction, and maintaining operational excellence. You will lead a dynamic team, collaborate with cross‑functional stakeholders, and contribute towards high retention, placement success, and overall program effectiveness.

What You’ll Do

• Supervise the seamless delivery of the 11‑month PG Program, ensuring all milestones from onboarding to graduation are achieved with excellence.
• Own the end‑to‑end student lifecycle, focusing on student engagement, retention, and satisfaction.
• Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), driving initiatives to maintain high benchmarks.
• Manage and resolve student and trainer escalations effectively, ensuring timely issue resolution.
• Delegate and monitor daily team tasks, ensuring alignment with organizational goals and program standards.
• Mentor and work alongside a team of 3–5 professionals, fostering collaboration, accountability, and operational excellence.
• Collaborate with academic teams to schedule trainers and efficiently manage faculty resources while adhering to budget requirements.

Academic Event Management

• Plan and oversee key program events, including orientation, project presentations, internships, co‑curricular activities, and convocation.
• Maintain an optimal balance between internal and external faculty while ensuring quality delivery and cost efficiency.

Process & Operational Efficiency

• Define, streamline, and optimize workflows for effective program delivery and student outcomes.
• Utilize tools and systems, including ticketing software, to manage student queries and operational processes efficiently.
• Monitor key metrics such as attendance, assignment submissions, internship progress, placement data, and retention trends.
• Generate actionable insights and implement strategies to improve student success and overall program effectiveness.

Industry Engagement

• Reach out to industry professionals through platforms such as LinkedIn to arrange guest sessions and enrich the student learning experience.
• Provide continuous support to trainers by addressing course delivery‑related queries.
• Support students in resume building, interview preparation, and job search strategies.
• Guide students toward achieving career aspirations by identifying their strengths and interests.
• Work closely with admissions, placements, academic leadership, and other cross‑functional teams to optimize program outcomes.
• Partner with placement teams to drive high placement rates and positive student career outcomes.

Additional Duties

• Take on additional responsibilities within the broad scope of program management as directed by senior management.
• Ensure smooth coordination across stakeholders to maintain high standards of student success and operational excellence.
• Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

• 4–6 years of professional experience in a student‑facing role, preferably in education or EdTech.
• Proven experience in leading and managing teams of 3–5 members, with demonstrated success in achieving collective goals.
• Strong analytical and problem‑solving skills with a proven ability to drive innovative solutions.
• Exceptional communication and stakeholder management abilities.
• Ability to thrive in high‑pressure environments while maintaining a positive and energetic attitude.

Should Have

• Proficiency in using ticketing software and operational tools for effective query and process management.
• Experience in process optimization and implementing strategies to improve operational efficiency.

Nice to Have

• Certifications or training in education management, leadership, or process improvement.
• Additional skills or experience that enhance program delivery and student success outcomes.

Why Join IIDE?

• Work with one of India’s fastest‑growing digital education brands.
• Play a key leadership role in shaping exceptional student experiences for flagship PG programs.
• Gain exposure to end‑to‑end program management, student success, and stakeholder collaboration.
• Collaborative and high‑growth work environment with opportunities for learning and career advancement.

Who You’ll Thrive As

• You’re someone who:
• Is passionate about student success and delivering exceptional learning experiences.
• Thrives in fast‑paced, high‑growth environments and enjoys solving complex operational challenges.
• Can effectively lead teams while maintaining a collaborative and accountable culture.
• Uses data and insights to drive decision‑making and continuous improvement.
• Enjoys working cross‑functionally to create meaningful student and business outcomes.