Senior Associate - Nuveen Global Investment Operations

TIAA; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TIAA Global Capabilities, in partnership with Nuveen, seeks a Senior Associate IC - Operations Manager in Pune. The role oversees end-to-end reconciliation, ensuring accuracy across funds and interfaces with custodians, front, middle, and back offices.

Ideal candidates will have 5+ years in operations, strong process governance, and cross-functional collaboration skills. The position emphasizes risk management, regulatory adherence, and proactive issue resolution.

Qualifications

• 5+ years work experience in operations or reconciliation roles
• Experience interacting with front office, middle office, custodians and external teams
• Strong governance and risk management in daily processes
• Compliance and regulatory awareness
• Experience with reconciliation tools is a plus

Responsibilities

• Monitor BAU processes daily to ensure efficient coverage
• Identify, escalate and address issues to meet SLAs
• Maintain relations with custodians and internal systems
• Analyze exceptions and assign corrective actions
• Interface with teams to identify root causes of BAU issues
• Coordinate preventive and corrective actions with teams
• Develop deep knowledge of holdings, terms and transactions across funds
• Ensure compliance with regulatory requirements
• Maintain up-to-date process and audit trails
• Identify and manage process/delivery risks
• Respond to ad hoc requests for information
• Update Reconciliation Tool and related applications as processes change
• Provide timely MI on process performance and risk
• Assist with ad hoc duties as assigned

Skills

Business Analysis

Business Process Improvement

Business Process Understanding

Collaboration

Consultative Communication

Negotiation

Nuveen Products/Services Acumen

Organizational Savviness

Project Management

Vendor / Partner Management

Education

University degree preferred

Job description

Senior Associate IC - Nuveen Global Investment Operations

The role of the Senior Associate with business title Operations Manager encompasses end-to-end supervisory responsibility of ascend process accomplished through various systematic, written, and verbal interactions with Operational Teams, Front Office and Middle Office Teams, as well as external teams like custodian bank, broker and . The primary focus of the position is timely and accurate reconciliation of accounts across multiple business lines, maintenance of the overall quality and accuracy of assigned processes, and preparation of ad hoc statistical reports.

Key Responsibilities and Duties

• Monitor process and any associated applications daily to ensure all BAU is efficiently being catered


• Ensure issues are identified, addressed and highlighted/escalated on timely manner to meet the SLAs


• Maintain the relation with custodians and other external parties, as well as across multiple internal systems


• Upon identifying and analyzing exceptions, ensure necessary, corrective action is assigned to responsible parties, logged, and prioritized for resolution


• Interface with internal and external business teams to identify root cause of the BAU issues


• Coordinate preventive and corrective actions with appropriate teams


• Develop a significant level of expertise of the holdings, terms, and transactions of all Funds/Portfolios to provide intuitive and proactive oversight of same


• Ensure adherence to compliance and regulatory requirements


• Ensure all process and audit trail documentation is up-to-date at all times


• Identify, escalation and thereby proactively manage process/delivery risks


• Respond to numerous ad hoc requests from internal and external clients for additional information


• Monitor changes in business processes to ensure Reconciliation Tool and any associated applications are updated accordingly


• Assist in testing updates to Reconciliation Tool and any associated applications


• Maintain and provide timely and accurate MI of process performance and risk


• Assist with ad hoc duties as assigned

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Related SkillsBusiness Analysis, Business Process Improvement, Business Process Understanding, Collaboration, Consultative Communication, Negotiation, Nuveen Products/Services Acumen, Organizational Savviness, Project Management, Vendor / Partner Management

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

Phone: [phone]

Email: [e-mail]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

ForApplicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.