Senior Associate -Digital Operations Trainer

Wipro; Pune District, Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Wipro in India is seeking a Senior Associate - Digital Operations Training to design and deliver onboarding, process and upskilling programs for global teams. This role includes leading instructor-led and virtual sessions, developing SOPs and knowledge assets, and tracking training effectiveness.

Based in Chennai or Pune, the position requires collaboration with Operations and Quality teams, managing records, and supporting knowledge transfer initiatives with a night shift aligned to US business

Qualifications

• Graduate in any discipline with good English communication.
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Responsibilities

• Deliver onboarding, process, platform, refresher, and upskilling training programs.
• Conduct instructor-led and virtual training sessions for new hires and existing employees.
• Administer assessments, certifications, and monitor trainee performance during training and nesting.
• Identify learning gaps and collaborate with Operations and Quality teams on targeted learning interventions.
• Maintain training records, attendance trackers, certification reports, SOPs, job aids, and knowledge repositories.
• Support knowledge transfer, process transitions, and cross-skilling initiatives.
• Prepare training effectiveness reports and performance updates.

Skills

Digital Marketing Ops

Advertising Ops

Training & L&D

Knowledge Mgmt

Stakeholder Mgmt

Communication

Education

Graduate degree

Tools

Google Ads

Meta Ads Manager

Google Analytics

DV360

Job description

Senior Associate - Digital Operations Training

Location: Chennai / Pune (Work from Office)
Shift: Night Shift (US Business Hours)
Working Days: 5 Days | Rotational Week Off
Experience: 3-6 Years
Joining: Immediate Joiners Preferred

Job Responsibilities

• Deliver onboarding, process, platform, refresher, and upskilling training programs.
• Conduct instructor-led and virtual training sessions for new hires and existing employees.
• Administer assessments, certifications, and monitor trainee performance during training and nesting.
• Identify learning gaps and collaborate with Operations and Quality teams on targeted learning interventions.
• Maintain training records, attendance trackers, certification reports, SOPs, job aids, and knowledge repositories.
• Support knowledge transfer, process transitions, and cross-skilling initiatives.
• Prepare training effectiveness reports and performance updates.

Required Skills

• 3+ years of experience in Digital Marketing Operations, Advertising Operations, Campaign Operations, Training, L&D, Quality, or Knowledge Management.
• Strong understanding of Digital Marketing and Advertising Operations.
• Experience conducting classroom, virtual, and process training programs.
• Hands-on exposure to platforms such as Google Ads, Meta Ads Manager, Google Analytics, and similar digital advertising tools.
• Experience creating and maintaining SOPs, training content, job aids, and knowledge documents.
• Strong stakeholder management and communication skills.

Preferred Skills

• Exposure to DV360, LMS, CRM, workflow tools, and knowledge management platforms.
• Digital Marketing Certification or Train-the-Trainer Certification.
• Experience in transition, centralization, or knowledge transfer projects.

Eligibility

• Graduate in any discipline (Marketing, Advertising, Media, Communications, Education, or Business preferred).
• Excellent verbal and written English communication skills.
• Comfortable working night shifts and from office.