Senior Associate, Channel Relationship Manager ( Portfolio ), Small Medium Enterprises

DBS Bank (Indonesia); Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

DBS India is seeking a seasoned Relationship Manager in Gurgaon to drive Liabilities growth, acquire NTB customers, and nurture existing SME portfolios. You will position DBS solutions across cash management, deposits and transaction banking, maintaining strong client relationships and delivering timely updates.

The role emphasizes customer-centricity, deep product knowledge, and collaboration with product, operations and legal teams to ensure compliant and value-driven client servicing.

Qualifications

• Good understanding of the sales process with 10+ years portfolio management experience.
• Experience in Liabilities, Cash Management, Trade and FX selling is desirable.
• Market knowledge in the Mid-market/ SME segment is preferable.

Responsibilities

• Advocate DBS Banking and advise on solutions based on customer needs.
• Provide timely updates and maintain strong client communication.
• Drive Liabilities Sales through NTB acquisitions for operating accounts and deposits.

Skills

Customer-centric

Relationship management

Interpersonal skills

Communication skills

Planning & organizing

AML risk

Teamwork

Cash management

Education

Postgraduate degree

Tools

MS Office

Job description

Business Function

Corporate Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Job Purpose

• To acquire New-to-bank (NTB) customers and nurture given portfolio clients in order to scale our liabilities business in SME

Key Accountabilities

• Drive Liabilities Sales through NTB acquisition of Liabilities clients for operating accounts, term deposits and other transaction banking products in line with the targets set out.
• Keep yourself updated on various offerings available in the network

Job Duties & responsibilities

• Be an avid advocate of DBS Banking and be very well versed in our positioning, competitive advantage and be able to recommend the right solutions based on customers’ needs
• Ensure timely updates are given in various forms

Requirements

• Good understanding of the sales process through preferably prior portfolio management experience of 10+ years
• Prior Liabilities, Cash Management, Trade and Foreign Exchange selling experience is desirable
• Market knowledge and experience in the Mid-market / SME segment, with reference to customer preferences and requirement would be preferable.

Education / Preferred Qualifications

• A post graduate or equivalent degree (with experience / understanding of banking and sales), Computer proficiency (Acquaintance with internet and MS Office) with relevant experience of selling in banking /NBFC financial products.

Core Competencies

• Customer-centric, not product-centric
• Good technical knowledge of cash management/ transaction banking business
• Good team worker
• Good customer and relationship management skills.
• Good interpersonal and communications skills.
• Good problem solving, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
• Well versed in AML risk

Technical Competencies

• Basic understanding of Trade and Foreign exchange banking products and associated technology platforms and operational procedures
• Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical.
• Knowledge of financial markets and products to assist in meaningful dialogue with clients

Work Relationship

• Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
• Establish rapport with our clients so as to win their business, confidence and trust

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

• Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints.
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity.

Location

Gurgaon-DBIL

Job

Relationship Management

Schedule

Regular

Employee Status

Full time