Senior Associate - Airport Services Training

Air India Express; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Air India Express is seeking a Training Records Manager to oversee the Training Management System (TMS) across the network. You will ensure accurate training records, timely certificate issuance, and compliance with SOP timelines and regulatory requirements.

Responsibilities include maintaining centralized training tracker, updating data within 7 working days, issuing certificates within 15 working days, and ensuring audit readiness. Strong data management, Excel, and LMS skills are essential.

Qualifications

• Graduate (any discipline).
• Minimum 24 months of operational experience.
• Knowledge of training management systems and compliance standards.

Responsibilities

• Manage and update training records and centralized training tracker for all stations.
• Ensure training data is updated within 7 working days of result receipt.
• Own issuance of training certificates, ensuring completion within 15 working days.
• Verify and maintain all training documentation including attendance sheets and assessment records.
• Ensure accuracy, completeness and audit readiness of all training records.
• Track training validity, expiries and compliance status across the network.

Skills

Data management

Excel proficiency

LMS / Training software

Audit readiness

Coordination across stations

Communication skills

GoNow

Skyspeed

Education

Graduate (any discipline)

Tools

GoNow

Skyspeed

Job description

A. Job Summary

To manage the Training Management System (TMS), ensuring accurate training records, timely certification issuance, and compliance with SOP timelines and regulatory requirements across the network.

B. Key Accountabilities

• Maintain and update training records and centralized training tracker for all stations
• Ensure all training data is updated within 7 working days of result receipt
• Take complete ownership of training certificate issuance, ensuring completion within 15 working days
• Verify and maintain all training documentation including:
• Attendance sheets
• Assessment records
• OJT checklists
• Ensure accuracy, completeness, and audit readiness of all training records
• Track training validity, expiries, and compliance status across the network
• Coordinate with Station Trainers and Zonal SPOCs for timely submission and closure of records
• Support monthly training compliance tracking and reporting
• Monitor and elevate delays, discrepancies, and non-compliance
• Maintain structured documentation for audit and regulatory inspections
• Conduct trainings on Passenger Services, DCS, or other topics as required by the team

Key Deliverables (Measurable)

• 100% training records updated within 7-days of training completion
• 100% certificates issued within 15-days of training completion
• 99.5% data accuracy in training records
• Zero major audit findings related to training documentation
• 95% training compliance across network

C. Skills/Qualities Required

• Strong attention to detail and data accuracy mindset
• Excellent data management and tracking skills (Excel proficiency is a must)
• Working knowledge of Training Management Systems / LMS/ AI tools is desirable
• Good understanding of training compliance, documentation standards, and audit requirements
• Strong coordination and follow-up skills across multiple stations
• Ability to manage and work to defined timelines
• High level of ownership and accountability
• Clear written and verbal communication skills
• Proficiency on airport systems - GoNow/ Skyspeed
• Ability to conduct Passenger Services training

D. Qualification Required

This role ensures discipline, accuracy, and control in training records and certification processes, forming the backbone of training compliance and audit readiness for Airport Services.

Eligibility

• Graduate (any discipline)
• Minimum 24 months of operational experience