Senior Associate

Firstsource; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Firstsource in Bengaluru is seeking a Senior Associate for the US Bank process. The role targets candidates with strong mortgage servicing knowledge and a proven ability to handle complex documentation with precision.

The position requires a Graduate degree and at least 12 months of tenure in the current organization, plus experience in mortgagedocumentation and compliance. This is a lateral move for H1 grade employees with immediate start.

Qualifications

• Strong knowledge of US Mortgage Servicing and related documentation.
• Deep understanding of the mortgage process and requirements within the assigned process.
• Experience with reports and performance metrics in a process environment.
• Ability to meet deadlines and collaborate with the team to deliver results.

Responsibilities

• Handle mortgage processing responsibilities with accuracy and adherence to guidelines.
• Serve as a point of contact for process-related guidance and issue resolution.
• Demonstrate learning agility and quickly adapt to new responsibilities.
• Clarify queries and rationale to ensure compliance with business requirements.

Skills

US Mortgage Servicing knowledge

Process expertise

Reports & performance management

Deadline-driven teamwork

Education

Graduate degree

Job description

Location: Bangalore (WFO)

Grade: H1

Designation: Senior Associate

Process: US Bank

Number of Positions: 15

Minimum Criteria

• All H1 grade employees can apply. It will be a lateral movement for H1 grade employees.
• Applicants should have completed a minimum tenure of 12 months in the organization and 12 months in their current role as on 01st August 2026.
• Performance rating of CME or above in the last 6 months.
• No documented disciplinary issues/PIP in the last 6 months.

Role & Responsibilities

• Has a minimum of 12 months of experience in the Residential Mortgage platform and demonstrates a strong understanding of mortgage documentation, processes, and compliance requirements
• Possesses in-depth knowledge of assigned processes and serves as a reliable point of contact for process-related guidance, support, and issue resolution
• Demonstrates strong learning agility, quickly adapts to new responsibilities, embraces challenges, and consistently delivers results in the assigned role
• Effectively clarifies process-related queries, exceptions, and decision-making rationale, ensuring adherence to process guidelines and business requirements

Educational/Professional Qualifications

• Graduate degree or equivalent of (10+2+3) year of education

Required Skills

• Very Good knowledge of US Mortgage Servicing in specific.
• Expert in the current process and understand the process requirements related to whichever process he is working.
• Good understanding of reports and performance management.
• Ability to work under stringent deadlines and work with the team to meet deadlines.

Competencies That Will Be Assessed

• Mortgage Process and Domain expertise
• Communication and Collaboration

Selection Procedure

• HR Screening
• Group Discussion (If required)
• Personal Interview

Application Process & Timelines

Last date to apply on the job posting is 28th August 2026

PS: Strictly no extension allowed on Timelines

The selected candidates must be released with immediate effect from the date of the announcement of the results.