Senior Applications Associate - Study Abroad

Global Unibridge; Delhi; Presencial; INR 1.500.000 - 2.500.000; Jornada completa

Descripción de la vacante

Global UniBridge is seeking an experienced Operations Lead to own the university application workflow from document arrival to final submission and offer tracking. You will be hands-on, know how applications are filled on portals, and route cases to the right teammate.

You will report directly to the founder. You will lead the application team, coordinate with counsellors, the profile-building and visa teams, and ensure timely updates while maintaining high-quality submissions across the USA,

Formación

• 5+ years in study abroad application processing or operations.
• Hands-on backend filling on university portals.
• Strong knowledge of destination country requirements (USA, UK, Ireland, etc.).
• Experience managing a team with high volumes and tight deadlines.
• Proficient with CRM, Excel/Sheets, and workflow trackers.
• Excellent attention to detail under deadline pressure.
• Clear written and spoken English.

Responsabilidades

• Manage end-to-end application pipeline.
• Allocate and route each application to the right team member by country, intake, university and complexity.
• Track every application's status, deadlines, missing documents and offers via CRM.
• Review complex submissions on UCAS, Common App, Studielink, Studielink and other portals.
• Run quality checks before submission to prevent errors in forms and payments.
• Set up SOPs, checklists and templates for scalable processes.
• Plan team workload around peak intake and deadlines, flag risks early.
• Coordinate with counsellors, profile-building and visa teams for timely updates.
• Be the escalation point for rejected, delayed or on-hold applications and portal issues.
• Report weekly on volumes, turnaround times, errors, pending items and offers.
• Coach the team and train new joiners on country-specific processes.

Conocimientos

Experience in study abroad processing

CRM / workflow tooling

Excel / Google Sheets

Team leadership

English communication

Herramientas

CRM software

Excel

Google Sheets

University portals

Descripción del empleo

Experience

5+ years in study abroad application processing / operations, with hands-on portal submission experience

About Global UniBridge

We help ambitious students get into the world’s top universities across the US, UK, Europe, Ireland, Singapore and beyond. We believe strong admissions come from thoughtful profile building and careful, personal guidance, not from templates.

The role

You will own the entire university application workflow, from the moment a student's documents arrive to the final submission and offer tracking. You are a hands-on operator who knows how applications are actually filled and submitted on university portals and centralised systems, and who can look at a case and instantly route it to the right team member. You will lead and coordinate our application team and report directly to the founder.

What you will do

• Manage the end-to-end application pipeline
• Allocate and route each application to the right team member by country, intake, university and complexity
• Track every application's status, deadlines, missing documents and offer outcomes through one clear tracker or CRM
• Personally handle or review complex submissions on university portals, UCAS, Common App, Studielink, Uni-Assist, Campus France, OUAC/OCAS and direct university systems
• Run quality checks before submission to prevent errors in forms, documents, transcripts and fee payments
• Set up and improve SOPs, checklists and templates so the work stays consistent as volume grows
• Plan team workload around peak intake and deadline periods, and flag risks early
• Coordinate with counsellors, the profile-building team and the visa team so students get timely updates
• Be the escalation point for rejected, delayed or on-hold applications and for university portal issues
• Report weekly on volumes, turnaround times, errors, pending items and offers
• Coach the team and train new joiners on country-specific application processes

What we are looking for

• 5+ years in study abroad application processing or operations, including hands-on backend application filling on university portals
• Working knowledge of application systems and requirements for most of: USA, UK, Ireland, Germany, France, Italy, Netherlands, Singapore, UAE, Canada
• Experience managing a team and high application volumes with tight deadlines
• Strong with CRM, Excel / Google Sheets and workflow trackers
• Excellent attention to detail, and the ability to stay calm and organised under deadline pressure
• Clear written and spoken English, and the ability to give direct, practical feedback to team members
• Willing to work on-site in Delhi
• Own the core engine of a growing admissions business
• Real authority: decide how work is routed, tracked and improved
• Direct access to the founder and a clear path to Head of Operations
• A focused team and a high-volume environment where you will learn quickly