Senior Application Support / SME

VIVAJIVA Pvt. Ltd.; Mohali; Remote; INR 1,200,000 - 1,800,000; Full time

Job summary

VIVAJIVA Pvt. Ltd. is seeking a Senior Application Support / SME to provide advanced application support within the Infor CloudSuite environment.

You will resolve complex issues, guide solution design, and support business requirements to optimize processes. You will collaborate with global teams, coordinate changes, and contribute to stability during releases, with availability to support US Eastern Time hours and remote work requirements.

Qualifications

• 5+ years of experience in application support, business systems analysis, or functional consulting, including hands-on experience with Infor CloudSuite.
• Experience supporting global organizations or international clients with strong written and verbal communication.
• Healthcare industry experience is preferred.

Responsibilities

• Resolve complex production issues and support application stability.
• Implement configuration changes and functional enhancements.
• Translate business requirements into solution recommendations and functional designs.
• Provide application architecture guidance for complex business scenarios.
• Support testing, validation, and release activities.
• Coordinate with business teams, technical teams, and vendors to resolve issues and support improvements.
• Serve as a subject matter expert for application functionality and process optimization

Job description

Senior Application Support / SME

We are seeking experienced Senior Application Support / SME to provide advanced application support, solution guidance, and functional expertise within the Infor CloudSuite environment. This role is responsible for resolving complex issues, supporting business requirements, and improving application performance and business processes.

Key Skills & Responsibilities

Skills:

• Infor CloudSuite Configuration
• Configuration Console
• Landmark
• Functional Design Support
• Requirements Analysis
• Testing
• Vendor Coordination
• Root Cause Analysis
• Solution Architecture
• Application Design & Process Optimization

Responsibilities:

• Resolve complex production issues and support application stability.
• Implement configuration changes and functional enhancements.
• Translate business requirements into solution recommendations and functional designs.
• Provide application architecture guidance for complex business scenarios.
• Support testing, validation, and release activities.
• Coordinate with business teams, technical teams, and vendors to resolve issues and support improvements.
• Serve as a subject matter expert for application functionality and process optimization

Qualifications

• Minimum 5 years of experience in application support, business systems analysis, or functional consulting, including hands‑on experience supporting Infor CloudSuite environments.
• Demonstrated experience supporting global organizations or international clients, coupled with strong written and verbal communication skills.
• Healthcare industry experience is preferred.

Work Schedule & Support Requirements

• Availability to support U.S. Eastern Time business hours, including occasional after‑hours support during releases and critical incidents.
• Reliable internet connectivity with backup support is required for remote work.