Senior Application Engineer

EXL; Dadri; On-site; INR 1,200,000 - 2,600,000; Full time

Job summary

EXL is seeking a skilled ServiceNow Technical Developer in India to design, develop, and maintain applications on the ServiceNow platform.

You will collaborate with stakeholders to architect solutions, implement custom workflows and integrations, and enhance ITSM and IT service delivery processes.

Qualifications

• Graduate with CS/IT degree and industry certifications.
• ServiceNow certification preferred.
• Experience in ServiceNow development and ITSM modules.

Responsibilities

• Design, develop, and maintain ServiceNow applications and modules.
• Collaborate with stakeholders to gather requirements, architect solutions, and implement custom workflows and integrations.
• Drive adoption of ServiceNow service desk initiatives across EXL.

Skills

ServiceNow

Custom development

ServiceNow Studio

Service Portal

Flow Designer

ITSM

Workplace Service Delivery

REST

SOAP

JavaScript

HTML

CSS

UI/UX

Communication

Education

MCA/BS/BE in CS/IT

ServiceNow certification

Tools

ServiceNow APIs

REST

SOAP

Job description

Job Description:

• 6 to 8 years’ technical experience in ServiceNow & Custom /Scoped application development, including ServiceNow Studio, Service Portal, and Flow Designer (business workflow setups).
• Solid understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery), databases, Incident management lifecycle and web technologies (JavaScript, HTML, CSS).
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow. Expertise in building service requests forms/requests items, Taks flows and workflows as per EXL functions requirement.
• Lead the conceptualization, design, development, implementation, and maintenance of new /existing Portfolio of Snow on top of App Engine.
• Proficiency in Configuration/Customization of the Snow platform, including creating new workflows/ Alerts Setups/ Role Assignments and configuration. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Technical solution architect with hands-on expertise in transformation initiatives and drive the Service desk enablement roadmap. Drive scoping, solution, delivery, implementation, and adoption of Snow-Service desk across EXL.
• Should be able to use scripting tool and Service now standard functionality to automate rote tasks fulfillment.
• Load, manipulation and maintain integration data flow between Service Now and other third‑party systems.
• ServiceNow certifications (e.g., Certified Application Developer) are a plus advantage.
• Excellent communication skills and should be able to discuss technical & functional issues/solutions, in highly escalated situations, with executives, support & customer personnel. Should have ability to work collaboratively in a team environment.
• Should be a good team player worked on multiple assignments / threads simultaneously.

Responsibilities

As a ServiceNow Technical developer, you will be responsible for designing, developing, and maintaining applications/module on the ServiceNow platform. You will collaborate with stakeholders to gather requirements, architect solutions, and implement custom applications, workflows, and integrations to enhance business processes.

Technical Skills

• Must have minimum 6 to 8 years of experience in Service Now & Custom /Scoped application development.
• Must have good understanding of Snow Architecture & Modules (ITSM/IT Service Portal/Asset Management & Workplace Service Delivery).
• Should have technical experience in workflows/ Alerts Setups/ Role Assignments and configurations. Should be able to Develop integrations with external systems using ServiceNow APIs, REST, SOAP, and other integration methods.
• Proficiency in analysis, design, development, testing, implementation, and maintenance of UI/UX in Snow.
• Knowledge of basic and advanced delivery tools such as Excel, PowerPoint, and MS Project.

Process Specific Skills

• Understanding/Delivery Experience in a Business Aligned IT Scenarios
• Understanding and experience of using various SDLC model Agile/Scrum, Waterfall etc.
• Understanding of business processes of HR, Finance, IT would be an added advantage.

Soft skills (Desired)

• Ability to understand the overall business solution.
• Strong written and verbal communications skill.
• Strong ability to connect with multiple business processes owners and work with Global teams.
• Ability to learn new modules, technology & apps.
• Ability to work as an Individual Contributor / Technical Leader.

Qualifications

• Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications
• ServiceNow certification would be preferred

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI‑led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

EXL is the indispensable partner for leading businesses in data‑led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C‑suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.