Senior Analyst, Store Systems

Saks In-dia; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Saks India is seeking a Sr. Analyst to provide 24/7 POS/Payment application support for retail store systems. You will monitor alerts, triage issues, and work with development teams to resolve problems.

Strong Windows OS, .NET, C#, SQL knowledge is required, and on-call rotations are part of the role. The successful candidate will have 4–8 years of experience in production support, with experience in IIS, Oracle basics, PowerShell scripting, and Git in large teams.

Qualifications

• Bachelor's degree in engineering (CS/IS preferred).
• 4–8 years of experience.
• Experience with GIT in large development teams.
• Strong knowledge of Windows OS, batch scripting, Unix and SQL.
• Experience in IIS, Oracle basics, PowerShell scripting.

Responsibilities

• Provide 24/7 support for POS/Payment applications in Retail Store Systems.
• Monitor logs and alert dashboards; handle issues and performance problems.
• Triage, investigate, and resolve incidents; escalate to development teams as needed.
• Create technical documentation and work with teams to resolve problems.
• Participate in on-call rotations; collaborate with cross-functional teams to architect solutions.
• Engage in root cause analysis to reduce recurring incidents.
• Assist in testing new versions/patches and ensure stable deployments.

Skills

Analytical thinking

Troubleshooting

Root cause analysis

Communication

Education

Bachelor's degree in engineering (CS/IS preferred)

Tools

Git

IIS

Oracle

PowerShell

Batch scripting

SQL

Job description

Job Summary

Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our ELG stores retail transactions. This position is responsible to ensure supporting applications Jobs required for our store s transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalated as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.

What You Will Do

• Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems
• Monitoring log files and log information
• Handling application issues
• Handling performance related issues
• Testing the new version and patches that were released
• Monitoring the alerting Dashboards and acting to alerts notifications
• Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues
• Participating on a rotating on-call schedule for off-hour/weekend support
• Work with your team on creating technical support documentation used to manage and maintain the software
• Collaborate with the development teams to architect new solutions that your teams will eventually support
• Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
• Support and resolution of issues. Looking into incidents or tickets
• Work as a team and individually for troubleshooting / investigating critical problems and leading meetings
• Analyze with the development team for issue resolution
• Evaluate issue details and communicate with stakeholders
• Resolve end user inquiries in a timely manner and collaborate with other teams
• Create technical documentation to leveraged by development and support teams
• Proactive in driving issues to closure and collaborate with peers to resolve
• Ability to think outside the box for problems of all varieties and provide plan for automations

You Also Have

• Bachelor s degree in engineering (Computer Science or Information Science preferred)
• Strong academic record, excellent written and verbal communication skills
• 4-8 years of experience
• Commercial experience of using version control tooling (GIT) in a large development team performing
• Debugging and troubleshooting skills
• Strong command of Windows O/S, batch scripting, Unix and SQL
• Must have experience in IIS, Oracle-basic, PowerShell scripting Production support L1/L2
• Good knowledge of C#, .NET. SQL database

What You Will Bring

• Experience in supporting the large-scale distributed POS Payment applications
• Experience in finding the root cause for a failed scenario.
• Excellent written and verbal communication skills
• Knowledge in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB
• Python Scripting experience
• Ready to work in shifts (First general and second)
• Knowledge in AWS, C#, Pathfinder/AZURE/SolarWinds will be added an Advantage
• Logical approach and process to problem solving
• Self-starter, can work independently and thrive in collaborative teams
• Possess strong communication skills to convey problems to your team and colleagues
• Thrive in a busy, high-pace environment and can easily maintain your composure under pressure
• Understand how problems affect other areas of the company outside of the IT space
• Strive for excellence and lead with a business focus mindset
• You are a quick learner with the ability to learn new technologies