Senior Analyst - Service Support Management

Arthur J. Gallagher & Co.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Benefits program

Career development opportunities

People-first culture

Global reach

Job summary

Arthur J. Gallagher & Co. in India is seeking a Service Support Manager for the GGB US Mid-Market vertical. You will manage client service operations, ensure high-quality delivery, and promote customer satisfaction across the policy lifecycle.

You will support a team of Client Service Managers, coordinate renewals, and drive onboarding, with exposure to onshore interactions and potential travel. Strong communication and insurance domain knowledge are essential.

Qualifications

• Excellent written communication skills.
• Strong oral communication abilities.
• Proactive with ownership and accountability.
• Interpersonal skills for stakeholder collaboration.
• Logical thinking and decision making.
• Willingness to work night shift for US coverage.

Responsibilities

• Act as primary contact for the branch, providing comprehensive support.
• Oversee end-to-end support of policy lifecycle services.
• Participate in renewal review meetings with Producer, CSM and sales team.
• Support a team of 5–7 Client Service Managers at the branch.
• Drive pre- and post-renewal activities promptly and accurately.
• Monitor and follow up on triggered activities to ensure timely completion.
• Handle queries to minimize re-work at service center.
• Collaborate with branch to offshore time-consuming tasks.

Skills

Written communication

Oral communication

Interpersonal skills

Proactive

Ownership

Accountability

Logical thinking

Decision making

Education

Bachelor’s degree

Property and Casualty Insurance Certification

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence isseekingto hire aService Support Managerfor GGB USMid-Marketvertical.

Asthe ServiceSupport Managerfor GGB USMid-Marketvertical, you will

be responsiblefor Client Service.

Service Support Manager plays a crucial role in:

• Managing customer support operations.

• Ensuring high-quality service delivery

• Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer‑centric approach to drive excellence in service support within an organization.

Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present Onshore (branches). Exposure to Transition/onboarding of service, Onshore travel experience and Insurance certification is a definite plus.

How you'll make an impact

Responsibilities:

• Act as the primary point of contact for the branch, providing comprehensive support

• Responsible forend-to-end support of the policy lifecycle services

• Participate in renewal review meetings alongside Producer, CSM and sales team

• Support a team of 5-7 Client Service Managers at the branch

• Take Proactive measures to initiate pre-and post-renewal activities promptly

• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

• Handle queries effectively, aiming to minimize re-work at service center

• Collaborates with branch to identify time consuming activities that can be offshored to service center

• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

About you

Qualifications:

• MinimumRequiredDegre: Bachelor’sdegree

• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)

Experience:

• 3-5 years of experience in aninsurancedomain/BFSI

• Transition/onboarding of service

• Onshore travel experience(good to have)

• Insurance certifications (good to have)

Knowledge, Skills and Ability:

• Excellent Written and Oral communication skills

• Very good Interpersonal skills

• Proactive

• Ownership and Accountability

• Logical thinking and decision making

• Flexible to work in Night Shift (US Coverage) – 8pm IST to 5am IST

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation

• Comprehensive benefits programs designed to support your well-being

• Career development opportunities and ongoing learning

• A collaborative, people-first culture with accessible leadership

• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)