Senior Analyst – Service Support Management

Earnmodes; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking a Senior Analyst – Service Support Management in Bangalore to lead customer support operations, ensure high-quality service delivery, and drive customer satisfaction within the Global Shared Services team.

You will act as the primary branch contact, oversee end-to-end policy lifecycle support, participate in renewal reviews, and coach a team of 5–7 Client Service Managers, promoting proactive renewal activities and timely issue resolution.

Qualifications

• Bachelor’s or Master’s degree in any discipline.
• Strong written and spoken English communication.
• Experience in insurance/financial services is preferred.
• Ability to take ownership and drive tasks to completion.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• End-to-end support of the policy lifecycle services.
• Participate in renewal review meetings alongside Producer, CSM and sales team.
• Support a team of 5-7 Client Service Managers at the branch.
• Initiate pre- and post-renewal activities promptly.
• Monitor and follow up on triggered activities for timely completion.
• Handle queries effectively to minimize re-work at the service center.
• Collaborate with branch to identify activities that can be offshored to the service center.
• Foster a positive relationship with branch staff to enhance customer experience.

Skills

Communication skills

Interpersonal skills

Proactive

Ownership & accountability

Insurance domain knowledge

Education

Bachelor’s/Master’s Degree

Job description

Job Description

Senior Analyst – Service Support Management
Bangalore, India
Global Shared Services
57511
Partially Scheduled in the Office

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Senior Analyst – Service Support Management plays a crucial role in –

Managing customer support operations,
Ensuring high-quality service delivery, and
Promoting customer satisfaction
They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in
service support within an organization.

How you’ll make an impact

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer
• experience

About you

Qualifications

• Education: Bachelor’s/Master’s Degree
• Licenses/Certificates: Insurance certification will be the additional advantage
• Work Experience: 1. Graduate with 3-5 years of experience in an Insurance domain
• 2. Insurance certification – good to have
• 3. Transition/onboarding of service – good to have
• 4. SPOC – Single Point of Contact role for operations – good to have
• 5. Onshore travel experience – good to have
• 6. Valid U.S. Visa – good to have

Desired Skills and Competencies

• Excellent Written and Oral communication skills
• Interpersonal skills
• Proactive
• Ownership and Accountability
• Insurance domain knowledge
• Logical thinking and decision making

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
• At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Source: Company Career page