Senior Analyst, Post Booking Services - CMRB and IOs

Oracle; Bengaluru; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their Revenue Accounting team. This role involves understanding financial impacts and contractual obligations while facilitating customer requests. The ideal candidate will have strong analytical skills, effective communication abilities, and a knack for problem-solving. You will collaborate with various teams to ensure smooth operations and drive improvements in processes. If you're adaptable and eager to contribute to a dynamic environment, this opportunity is perfect for you.

Qualifications

• 2 to 5 years of experience in a relevant field.
• Strong analytical abilities and business acumen.

Responsibilities

• Assist in processing revenue-impacting adjustments and reconciling accounts.
• Monitor revenue and resolve inquiries with internal customers.

Skills

Analytical Skills

Global Collaboration

Effective Communication

Time Management

Problem Solving

Business Acumen

Education

Graduate/Postgraduate

Job description

Job Responsibilities

Primarily responsible for understanding and mitigating financial impacts and contractual obligations while facilitating customer change requests or issues.

• Anchor calls/discussions, understand stakeholder requirements, and provide suitable resolutions by collaborating with upstream and downstream teams for CLOUD services.
• Create remediation plans to resolve post-booking issues.
• Identify and prioritize requests based on customer impact.
• Collaborate with multiple teams to assist stakeholders in effectively resolving reported issues.
• Drive robust communication mechanisms to build customer/stakeholder trust and confidence.
• Identify the root cause of issues and report them to relevant stakeholders for remediation.
• Display agility in adapting to rapidly changing business needs.
• Maintain awareness of work quality, take initiative to improve performance and processes through constant self-evaluation.
• Handle semi-routine assignments requiring recognition of deviations from standard practices.
• This role reports to the Assistant Manager, Deputy Manager, or Manager.

Key Skills

• Strong analytical skills: Understand the business, analyze metrics, and KPIs to deliver results.
• Global collaboration: Reach out to stakeholders worldwide to ensure smooth business operations.
• Effective communication: Convey ideas clearly and understand others’ perspectives.
• Time management: Multi-task efficiently and deliver seamlessly.
• Problem-solving: Resolve complex challenges successfully.
• Business acumen: Pay attention to details and pursue quality in tasks.

Key Competencies

Communicating for Impact

• Influence others positively, creatively, and respectfully.
• Anticipate reactions and respond appropriately.

Collaboration

• Identify synergies across lines of business and act on opportunities for integration.
• Demonstrate value as a team player within and across teams.

Change Agility

• Willingness to adapt to changing work environments.
• Recognize situations requiring change promptly.

Decision Making

• Make timely, informed decisions considering facts, goals, constraints, and risks.
• Delegate responsibly with clear responsibilities and authority.

Basic Requirements

• Graduate/Postgraduate with 2 to 5 years of experience.
• Flexible to work in shifts.
• Strong analytical abilities.

Qualifications

Career Level: IC1

Responsibilities

As a Revenue Accounting team member, assist in processing revenue-impacting adjustments and reconciling balance sheet accounts. Monitor revenue, reconcile receivables and unearned accounts, and resolve related inquiries with internal customers. Support process automation and participate in special projects as needed.