Senior Analyst, Post Booking Services - CMRB and IO

Oracle; Bengaluru; On-site; INR 5,00,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a dynamic professional with strong analytical capabilities and effective communication skills. This role involves understanding financial impacts and contractual obligations while facilitating customer change requests. You will collaborate with diverse teams to ensure smooth operations and build trust with stakeholders. The ideal candidate will demonstrate agility in adapting to changing business needs and possess a strong business acumen. Join a forward-thinking company that values quality work and encourages continuous improvement in a collaborative environment.

Qualifications

• 3 to 5 years of experience in a relevant field.
• Strong analytical skills to assess metrics and KPIs.

Responsibilities

• Understand and mitigate financial impacts while facilitating customer requests.
• Collaborate with teams to resolve stakeholder issues effectively.

Skills

Analytical Capability

Effective Communication

Time Management

Problem Solving

Business Acumen

Education

Graduate/Post Graduate

Job description

Job Responsibilities
Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues

• Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
• Ability to identify & prioritize requests based on Customer Impact
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
• Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
• Identify the cause of the issue and report it relevant Stakeholder for remediation
• Should display agility in adopting to rapidly changing business needs
• Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
• Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.
• This role reports into Assistant Manager/Deputy Manager/Manager

Key Skills

• Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver results
• Flair to work globally: Reach to different stakeholders across the Globe to ensure business is run smooth
• Effective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand
• Effective time management: Ability to multi task and delivery seamlessly
• Problem Solving ability: Successfully resolves difficult or complicated challenges
• Strong business acumen: Diligently attends to details and pursues quality in accomplishing tasks

Key Competency
Communicating for Impact

• Influences others to change their perceptions in a positive, creative and respectful way
• Anticipates reactions and responds appropriately

Collaboration

• Identifies synergies across LOBs and acts on opportunities to integrate efforts
• Demonstrates value as a team player both within and across teams

Change Agility

• Shows willingness to adjust to changing work environments
• Quickly recognizes situations or conditions where change is needed
• Decision Making
• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
• Knows when to delegate with clearly defined responsibility and authority

Basic Requirements
Graduate/Post Graduate with 3 to 5 years of experience

Flexible to work in shifts

Strong Analytical ability

Qualifications

Career Level - IC1

Responsibilities

Job Responsibilities
Should primarily be able to understand and mitigate financial impact and contractual obligations while facilitating Customer change requests or issues

• Responsible for anchoring calls/discussions and understand requirement from stakeholders and provide suitable resolution post working with upstream and downstream teams
• Ability to identify & prioritize requests based on Customer Impact
• Collaborate with multiple teams to assist the stakeholders in effective resolution to their issues reported
• Driving a robust communication mechanism to achieve Customer/Stakeholder trust & confidence
• Identify the cause of the issue and report it relevant Stakeholder for remediation
• Should display agility in adopting to rapidly changing business needs
• Conscious about the Quality of work being delivered and takes initiative to improve performance and processes through constant self-evaluation
• Work on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is required.
• This role reports into Assistant Manager/Deputy Manager/Manager

Key Skills

• Strong analytical capability: Knows the business and understands how to analyze the metrics/key performance indicators required by self and team to deliver results
• Flair to work globally: Reach to different stakeholders across the Globe to ensure business is run smooth
• Effective Communication: With an effective communication skill, Understands and learns from what others say, conveys ideas and facts orally using language the audience will best understand
• Effective time management: Ability to multi task and delivery seamlessly
• Problem Solving ability: Successfully resolves difficult or complicated challenges
• Strong business acumen: Diligently attends to details and pursues quality in accomplishing tasks

Key Competency
Communicating for Impact

• Influences others to change their perceptions in a positive, creative and respectful way
• Anticipates reactions and responds appropriately

Collaboration

• Identifies synergies across LOBs and acts on opportunities to integrate efforts
• Demonstrates value as a team player both within and across teams

Change Agility

• Shows willingness to adjust to changing work environments
• Quickly recognizes situations or conditions where change is needed
• Decision Making
• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks
• Knows when to delegate with clearly defined responsibility and authority

Basic Requirements
Graduate/Post Graduate with 3 to 5 years of experience

Flexible to work in shifts

Strong Analytical ability