Senior Analyst, Network Excellence & Optimization - Cigna Healthcare

Cigna; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cigna Healthcare seeks a Senior Analyst for Network Excellence & Optimization to drive operational excellence, governance, and data-driven improvements across the Provider Network. You will partner with regional stakeholders to standardize processes, enhance reporting, and support business transformation initiatives through automation.

Key focus areas include process design, KPI tracking, and continuous improvement, leveraging Power BI, Excel, and automation tools to deliver measurable

Qualifications

• Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.
• 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
• Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.
• Demonstrated experience improving business processes and delivering measurable operational benefits.

Responsibilities

• Identify operational inefficiencies, process gaps, bottlenecks, and risks.
• Facilitate process mapping and process redesign workshops.
• Maintain and improve SOPs, process documentation, and operational controls.
• Support governance frameworks, performance management, and reporting accuracy.
• Own quality assurance of reporting, develop KPIs, and track performance.
• Support automation, AI-enabled solutions, and cross-functional project delivery.

Job description

Senior Analyst - Network Excellence & Optimization

Summary

Cigna Healthcare is seeking a highly analytical and detail-oriented Senior Analyst to join the Network Excellence & Optimization function. This role is responsible for driving operational excellence initiatives, process improvement, governance, reporting accuracy, controls, automation opportunities, and continuous improvement activities across Provider Network Organization. The successful candidate will work closely with regional stakeholders to identify improvement opportunities, standardize processes, strengthen operational controls, enhance reporting quality, and support business transformation initiatives through data-driven decision making and automation.

Responsibilities

• Operational Excellence & Continuous Improvement
  • Identify operational inefficiencies, process gaps, bottlenecks, and risks.
  • Facilitate process mapping and process redesign workshops.
  • Maintain and improve Standard Operating Procedures (SOPs), process documentation, and operational controls.
  • Support implementation of operational governance frameworks and performance management practices.
• Reporting & Analytics
  • Own quality assurance and validation of operational reporting and management information.
  • Develop scorecards, KPIs, and performance tracking mechanisms.
  • Conduct trend analysis and provide actionable recommendations to improve performance.
  • Ensure reporting accuracy, consistency, and data integrity across multiple sources.
• Project & Transformation Support
  • Support strategic initiatives, optimization projects, and transformation programs.
  • Coordinate cross-functional stakeholders and track delivery against milestones.
  • Manage project documentation, issue logs, risks, actions, and benefit realization tracking.
  • Assist with implementation of new operational capabilities and process changes.
• Automation & AI
  • Identify opportunities to automate manual activities and improve efficiency.
  • Support development, testing, and deployment of automation and AI-enabled solutions.
  • Document requirements and business processes to support automation initiatives.
  • Promote adoption of digital tools, workflow solutions, and productivity technologies.
• Governance & Controls
  • Support control design and operational readiness activities.
  • Monitor process compliance and identify control weaknesses.
  • Track issues, corrective actions, and risk mitigation plans.
  • Contribute to business readiness and operational governance activities.

Essential Functions

• Support the documentation, maintenance, and continuous improvement of operational processes and SOPs.
• Analyze operational data and reports to identify trends, risks, and improvement opportunities.
• Validate data, reporting outputs, and management information to ensure accuracy and consistency.
• Support governance, controls, and readiness activities through documentation, issue tracking, and monitoring.
• Coordinate with regional and cross-functional stakeholders to support successful project delivery.
• Assist in the identification, testing, and implementation of automation and AI-enabled solutions.
• Prepare reports, presentations, trackers, and performance summaries for management review.
• Contribute to continuous improvement initiatives that enhance operational efficiency, quality, and consistency.

Qualifications

• Education: Bachelor's Degree in Business Administration, Operations Management, Healthcare Administration, or a related discipline.
• Professional Experience: 3-5 years of experience in Operational Excellence, Business Operations, Process Improvement, PMO, Business Analysis, Quality Management, or Process Optimization.
• Experience within healthcare, insurance, managed care, TPA, or regulated industries preferred.
• Demonstrated experience improving business processes and delivering measurable operational benefits.

Preferred Certifications

• Process Excellence Certifications
  • Lean Six Sigma Green Belt (Preferred)
  • Lean Six Sigma Black Belt (Highly Preferred)
  • Lean Practitioner Certification
  • Certified Quality Improvement Associate (CQIA)
  • ASQ Certified Quality Process Analyst (CQPA)
  • ISO 9001 Internal Auditor
• Automation & Digital Certifications
  • Microsoft Power Platform Fundamentals
  • Microsoft Power Automate Certification
  • Microsoft Copilot Certification

Technical Skills

• Advanced Microsoft Excel
• Power BI
• PowerPoint
• SharePoint
• Microsoft Power Automate
• Microsoft Copilot
• Process Mapping Tools
• Data analysis and visualization techniques

Key Competencies

• Operational Excellence
• Continuous Improvement
• Problem Solving
• Process Design & Optimization
• Data Analytics
• Root Cause Analysis
• Quality Management
• Critical Thinking
• Stakeholder Management
• Project Coordination
• Change Management
• Attention to Detail
• Written & Verbal Communication

Success Profile

The ideal candidate is naturally curious, highly analytical, and passionate about process improvement and operational excellence. The successful ca