Senior Analyst, MST Operations

Lowe's India; Bengaluru; On-site; INR 950,000 - 1,600,000; Full time

Benefits offered by this job

On-site gym

On-site clinic

Job summary

Lowe's India in Bengaluru seeks a Senior Analyst to own complex MST workflows, analyze performance trends, and drive process improvements across Reset, Service, audit, and planning activities. You will collaborate with MST, Project Planning, and cross-functional stakeholders to identify gaps and improve labor-hour accuracy.

The role requires 4+ years of experience, Bachelor’s degree, strong data literacy, advanced Excel skills, and excellent communication to mentor analysts and partners across

Qualifications

• Bachelor’s degree required.
• 4+ years of experience in merchandising service or related fields.
• Strong data literacy and RCA skills.

Responsibilities

• Own complex MST workflows end-to-end and ensure timely, accurate execution.
• Analyze labor hours, workload trends, and audit results.
• Lead root-cause analysis for recurring issues and process gaps.
• Partner with planning and stakeholders to improve communication and planning.
• Maintain SOPs, governance docs, and knowledge repositories.
• Mentor Analysts and Associate Analysts to build capability.
• Collaborate with SSC - Bangalore and SSC - Mooresville teams.

Skills

Data literacy

Data interpretation

Advanced Excel

Retail domain experience

Business analysis

Root cause analysis

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

MS Office

Project management tools

Job description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India.

About Team

The Merchandising Service Team supports Lowe’s in maintaining the “Big Three in-store priorities: cleanliness, full stock, and proper service. The team drives merchandising execution by aligning operational workflows, capacity planning, reset prioritization, audit readiness, and SOP governance across business partners and store teams.

MST acts as a key liaison between Project Planning, field teams, and cross-functional stakeholders by providing data-driven insights, process standards, and execution support to improve decision-making and reduce operational friction. The team focuses on improving communication, labor-hour accuracy, planning efficiency, and service quality through structured analysis, performance tracking, root-cause identification, and continuous process improvement.

MST ensures merchandising strategies are executed with consistency, accuracy, and speed while supporting store productivity, audit compliance, and a high-quality customer experience.

Job Summary

The Senior Analyst supports MST operations by owning complex workflows, analyzing performance trends, and driving process improvements across Reset, Service, audit, and planning activities. This role partners with MST, Project Planning, and cross-functional stakeholders to identify operational gaps, improve labor-hour accuracy, reduce communication touchpoints, and streamline planning processes.

The Senior Analyst is expected to lead root-cause analysis, maintain governance standards, develop reporting insights, and guide analysts in improving execution quality, consistency, and productivity.

Roles & Responsibilities

Core Responsibilities:

• Own complex MST workflows end-to-end and ensure timely, accurate execution across all MST Functions.
• Analyze labor hours, workload trends, audit results, and operational performance to identify risks and opportunities.
• Lead root-cause analysis for recurring issues, process gaps, and execution delays.
• Partner with Project Planning, MST, and business stakeholders to improve communication and planning efficiency.
• Maintain and improve SOPs, knowledge repositories, templates, and governance documentation.
• Build and review trackers, leverage dashboards, and reports to support data-driven decisions.
• Support audit readiness for Reset and Service processes and ensure compliance with operational standards.
• Mentor Analysts and Associate Analysts by sharing process knowledge, reviewing outputs, and supporting capability building.
• Partners with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams

Years Of Experience

• 4+ Years

Education Qualification & Certifications (optional)

Required Minimum Qualifications

• Bachelor’s Degree

Skill Set Required

Primary Skills (must have)

Key Skills: Data Literacy & Data Interpretation, Advanced Excel, Retail Domain Experience, Business Analysis & Root Cause Analysis (RCA), Stakeholder Management and Strong Communication & Articulation Skills.

• Strong Communication Skills, Attention to Detail
• Advanced MS Excel & MS Office
• Strong Project Management Practice
• Analytical Skills (Trend Variance, Identify Systemic Gaps, Process Optimization)
• Project Management Tools
• Labor/Resource Planning

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.