Senior Analyst, IT Operations

Ensemble Health Partners; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage for associates and

Paid time off plans

Retirement benefits

Job summary

Ensemble Health Partners India seeks a Senior Analyst, IT Operations to monitor, maintain and support enterprise technology infrastructure and production environments. The role leads operational response for incidents, coordinates cross-functional teams, and drives process improvements using ITIL-based practices.

The position requires a Bachelor's degree and 4+ years in infra operations, with strong troubleshooting, monitoring, and change management experience.

Qualifications

• Bachelor's degree in IT, CS, Information Systems, Engineering, or related field; 4+ years in infra operations or NOC environments.
• Experience with incident, problem, and change management processes; strong Troubleshooting and analytical skills.

Responsibilities

• Monitor enterprise infrastructure, platforms, systems, servers, and services; respond to events and alerts.
• Lead Tier 2/3 incident resolution; coordinate across infrastructure, network, cloud, application, and security teams.
• Execute changes per ITSM processes; participate in patches, upgrades, and deployments.
• Coordinate recovery activities for outages and disruption; support DR and BC planning.
• Identify opportunities to improve efficiency, reliability, and monitoring; suggest automation.

Skills

Incident management

Monitoring tools

Cloud operations

Technical leadership

Education

Bachelor's degree in IT/CS/Engineering

Tools

Enterprise monitoring tools

NOC operations

ITIL practices

Job description

Thank you for considering a career at Ensemble Health Partners India! Ensemble Health Partners - The single solution for a frictionless revenue cycle with the purpose of redefining the possible in healthcare by empowering people to be the difference. Our India Office is an extension of Ensemble’s team and culture designed to augment and enhance our talent and skill base in Revenue Cycle Management in addition to our long-standing presence in technology. Leveraging our platform of services, technology, business intelligence and analytics, our teams are creating and maintaining innovative products and systems to help our revenue cycle operators achieve the most efficient, ideal outcomes for our clients. Our teams are certified in revenue cycle best practices and are supporting end-to-end RCM operations. We are at the forefront of innovation using cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.

Senior Analyst, IT Operations

The Senior Analyst, IT Operations monitors, maintains, and supports enterprise technology infrastructure, critical business systems, and production service environments. The role leads operational response activities for complex incidents, service degradations, outages, maintenance events, capacity concerns, and recovery scenarios while ensuring adherence to established service management, security, compliance, and operational governance standards. This position performs advanced troubleshooting, coordinates cross-functional response efforts, supports root-cause investigations, executes approved changes, and contributes to operational excellence initiatives. The role utilizes monitoring platforms, automation tools, operational procedures, and ITIL-based practices to maintain service stability and improve operational effectiveness. The Senior Analyst also provides technical guidance to less experienced team members, supports operational readiness activities, and contributes to documentation, process improvement, and service optimization efforts.

Key Responsibilities

Service Monitoring & Operations

Monitor enterprise infrastructure, platforms, systems, servers, applications, and services. Identify, assess, prioritize, and respond to operational events and alerts. Perform ongoing health checks, performance monitoring, capacity reviews, and operational validation activities. Maintain service availability and reliability across production environments.

Incident & Problem Management

Lead resolution of escalated Tier 2 and Tier 3 incidents. Coordinate technical response activities across infrastructure, network, cloud, application, and security teams. Facilitate incident triage, impact assessment, escalation management, and service restoration. Participate in root cause analysis and problem management activities. Support development and implementation of preventative solutions.

Change & Release Support

Execute approved changes in accordance with IT service management processes. Participate in maintenance activities, patching, upgrades, and production deployments. Validate operational readiness and implementation outcomes. Identify operational risks and recommend mitigation strategies.

Operational Continuity & Recovery

Coordinate recovery activities during technology incidents and service interruptions. Support disaster recovery, business continuity, and failover testing activities. Execute operational recovery procedures and validation activities. Maintain readiness for critical service restoration events.

Process Improvement & Automation

Identify opportunities to improve operational efficiency, reliability, and service quality. Support automation initiatives that reduce manual operational effort. Contribute to operational process redesign and service optimization projects. Recommend monitoring, alerting, and workflow enhancements.

Documentation & Governance

Maintain operational procedures, runbooks, system documentation, and support materials. Document incidents, service interruptions, recovery activities, and changes. Support audit, compliance, and governance activities. Ensure adherence to organizational operating standards and technology policies.

Performance & Reporting

Produce operational metrics, service reports, and trend analyses. Monitor SLA, availability, incident, change, and operational performance indicators. Support leadership reporting and performance reviews. Identify actionable recommendations based on operational data.

Technical Leadership & Knowledge Sharing

Serve as a senior escalation resource for operational support teams. Provide technical coaching and guidance to junior analysts. Share operational knowledge and best practices. Support onboarding and development of team members.

Scope & Complexity

Independently manages complex operational issues and service events. Coordinates response activities across multiple technical disciplines. Supports mission-critical systems and business services. Exercises judgment within established operational and governance frameworks. Frequently addresses ambiguous technical problems requiring analysis and prioritization. Influences operational decisions through technical expertise and service impact assessment.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience. 4+ years of progressive experience in infrastructure operations, systems administration, NOC operations, cloud operations, or technology support environments. Experience supporting enterprise production environments. Experience with incident, problem, and change management processes. Experience using enterprise monitoring and operational management tools. Strong troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

ITIL Foundation or related service management certification. Microsoft, AWS, Azure, Cisco, VMware, Linux, or platform-specific certifications. Experience supporting cloud platforms and hybrid infrastructure environments. Experience with automation, scripting, monitoring platforms, and operational analytics. Experience in healthcare, revenue cycle management, or highly regulated environments.

Why Choose Ensemble India?

People First, Last + Always We believe in putting people at the heart of everything. Our culture is rooted in collaboration, growth and innovation—where your contributions are valued, your voice is heard and your potential is nurtured.

A Place to Thrive Whether you're just starting out or looking to grow your career, Ensemble India is a place where you can do your best work and be your best self. We offer structured career paths, paid professional certifications, tuition reimbursement and mentorship opportunities to help you advance.

Comprehensive Total Rewards

We support the physical, emotional and financial well-being of you and your family.

• Healthcare coverage for associates and their immediate families including parents
• Paid time off plans
• Retirement benefits
• Recognition and wellness programs
• Market competitive pay rates

Inclusive Culture

Our organization is deeply committed to fostering a positive environment and culture where we celebrate and reward merit and contribution and where every associate feels valued, included, and empowered to succeed.

Purpose-Driven Impact

We proudly partner with local communities through philanthropic initiatives—from school supply drives to health awareness campaigns—because giving back is part of who we are.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Our India Office is an extension of Ensemble’s team and culture designed to augment and enhance our talent and skill base in Revenue Cycle Management in addition to our long-standing presence in technology. Leveraging our platform of services, technology, business intelligence and analytics, our teams are creating and maintaining innovative products and systems to help our revenue cycle operators achieve the most efficient, ideal outcomes for our clients. Our teams are certified in revenue cycle best practices and are supporting end-to-end RCM operations. We are at the forefront of innovation using cutting-edge technology to drive meaningful impact in the Revenue Cycle Management landscape. As a leading player in the industry, we offer an environment that fosters growth, creativity, and collaboration, where your expertise will be valued, and your contributions will make a difference.