Senior Analyst - Implementation Management

Accelya Services India Private Limited; Pune District; Hybrid; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid remote/office working

Work-life balance

Multicultural environment

Job summary

Accelya is a leading airline software provider with a global footprint. The Senior Analyst - Implementation Management will coordinate end-to-end airline software implementations, aligning internal teams and airline customers to meet scope, timeline and quality requirements.

You will leverage Jira, Smartsheet and MS Project, while applying Agile and Waterfall methods. The role emphasizes strong client relationships, risk management and proactive communication in a hybrid work setting.

Qualifications

• 3–5 years of software implementation or project management experience in a technology environment.
• Proven ability to manage implementation projects end-to-end.
• Experience with Agile and Waterfall project management methodologies.
• Strong client relationship and risk management skills.
• Bachelor's degree in Business, IT or related field; PMP preferred.

Responsibilities

• Manage end-to-end airline software implementation projects, coordinating technical, functional and testing workstreams across internal and client teams.
• Maintain clear client communication throughout the implementation lifecycle, managing expectations and escalating risks proactively.
• Develop and manage detailed project plans, risk registers and change request logs using Jira, Smartsheet and Microsoft Project.
• Use generative AI (Claude, ChatGPT or equivalent) for project documentation, status reports and client communication.
• Conduct project kick-offs, progress reviews and go-live readiness assessments with airline customer stakeholders.
• Manage scope changes, applying change control processes and assessing commercial implications.
• Contribute to process improvement initiatives, sharing lessons learned across the implementation management community.

Skills

Project management

Client relationship management

Risk management

Communication skills

Education

Bachelor's degree in Business/IT

PMP certification preferred

Tools

Jira AI

Smartsheet AI

Microsoft Project

Job description

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.

Role Purpose

As Senior Analyst - Implementation Management at Accelya, you will manage airline software implementation projects, coordinating internal teams and airline customers, tracking progress and ensuring delivery meets scope, timeline and quality requirements.

Duties & Responsibilities

• Manage end-to-end airline software implementation projects, coordinating technical, functional and testing workstreams across internal and client teams
• Maintain clear client communication throughout the implementation lifecycle, managing expectations and escalating risks proactively
• Develop and manage detailed project plans, risk registers and change request logs using Jira, Smartsheet and Microsoft Project
• Use generative AI (Claude, ChatGPT or equivalent) for project documentation, status reports and client communication
• Conduct project kick-offs, progress reviews and go-live readiness assessments with airline customer stakeholders
• Manage scope changes, applying change control processes and assessing commercial implications
• Contribute to process improvement initiatives, sharing lessons learned across the implementation management community

Required Experience & Skills

• 3–5 years of software implementation or project management experience in a technology environment
• Proven ability to manage implementation projects end-to-end
• Experience with Agile and Waterfall project management methodologies
• Strong client relationship and risk management skills
• Bachelor's degree in Business, IT or related field; PMP preferred

Preferred Experience & Skills

• Experience delivering airline software implementations, ideally with knowledge of NDC, revenue management or airline operations systems
• Proficiency with Jira AI or equivalent, Smartsheet AI or equivalent or similar platforms for intelligent project tracking and automated stakeholder reporting
• Use of generative AI (Claude, ChatGPT or equivalent) for client communication drafting, change request documentation and implementation planning
• Familiarity with the implementation approaches of leading airline technology providers including key players in the competitive airline technology market

What do we offer?

• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: a hybrid remote/office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in

About Accelya

Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com

What does the future of the air transport industry look like to you?

Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!