Senior Analyst, Facility and Security Technology

Cardinal Health; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Cardinal Health in Bengaluru is seeking a Senior Analyst for Facility and Security Technology to provide expert support for security systems, including IP CCTV and access control. You will contribute to SOP development, lifecycle management, and vendor coordination, with on-call and shift responsibilities.

The role emphasizes service programming, ServiceNow ticket handling, and ensuring SLA adherence while collaborating with a global team to protect assets and enable secure operations.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Knowledge of IP CCTV and access control system troubleshooting is essential
• Must be Lenel OnGuard and Milestone Systems Certified
• Essential networking skills include TCP/IP, DNS, DHCP, VPNs; troubleshoot connectivity

Responsibilities

• Provide intermediate to expert knowledge and support for all systems – 15%
• Assist Supervisor to create SOP documents and maintenance thereof – 10%
• Manage ServiceNow ticket queue to ensure resolution within SLA parameters – 20%
• Perform project and service programming, third-party service vendor scheduling, and remediation of service issues – 30%
• Complete tasks as assigned by Facility and Security Technology management – 10%
• Complete daily operations, conducting routine maintenance and performance analysis – 20%
• Participate in hardware/software lifecycle management – 5%

Skills

IP CCTV

Access control

Lenel OnGuard

Milestone Systems

Networking

TCP/IP

DNS

DHCP

VPNs

Troubleshooting connectivity

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

Senior Analyst, Facility and Security Technology### Senior Analyst, Facility and Security TechnologyApply: IND07: Full time: Posted Today: 20178403**About Us:**Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.We are a crucial link between the clinical and operational sides of healthcare, delivering end‐to‐end solutions and data‐driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.With approximately 48,000 employees across several countries and Fiscal 2023 revenues of $205 billion, Cardinal Health ranks among the top 15 on the Fortune 500.In Bangalore we have created an Innovation and Global Capability Centre (GCC) in 2021 as part of our Global Business Services (GBS) operating model that allows us to inhouse talent and scale that talent across our business in areas such as Enterprise IT, Commercial Technologies and Business Process Solutions. Our ambition is to build differentiated opportunities that allows our organization to advance rapidly to be healthcare’s most trusted partner.*What Facility and Security Technology contributes to Cardinal Health*Security implements measures to safeguard the company's assets from circumstances and threats that would cause harm or loss.Facility and Security Technology provides technical solutions for facility and security risk management. Creates security standards and deploys technology, including, but not limited to security systems, facility technology/ smart buildings, and the cyber-hardening of these devices.*Job Requirements** Provide intermediate to expert knowledge and support for all systems supported by the department – 15%* Assist Supervisor to create Standard Operating Procedure (SOP) documents and maintenance thereof – 10%* Manage ServiceNow ticket queue to ensure resolution within SLA parameters – 20%* Perform project and service programming, third-party service vendor scheduling, and remediation of service issues – 30%* Complete tasks as assigned by Facility and Security Technology management – 10%* Complete daily operations, conducting routine maintenance and performance analysis on supported systems – 20%* Participate in hardware/software lifecycle management – 5%*Qualifications** 4-8 years of experience, preferred* Bachelor's degree in related field, or equivalent work experience, preferred* Knowledge of IP CCTV and access control system troubleshooting is essential* Must be Lenel OnGuard and Milestone Systems Certified* Essential networking skills include understanding TCP/IP, DNS, DHCP, VPNs, routing and must have ability to troubleshoot connectivity issues*What is expected of you and others at this level** Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks* Works on projects of moderate scope and complexity* Identifies possible solutions to a variety of technical problems and takes action to resolve* Applies judgment within defined parameters* Receives general guidance and may receive more detailed instruction on new projects* Work reviewed for sound reasoning and accuracy* Ability to work in rotational shifts* Must provide on call support to our clientsCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.