Senior Analyst, Digital Analytics (L09)

Synchrony; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work hours

Work from home / Regional hubs

Job summary

Synchrony is seeking a Senior Analyst, Digital Analytics to join the India Analytics Hub. You will drive digital data strategy, validate data, and report feature performance for Synchrony Marketing Platforms.

You will leverage analytics tooling to uncover insights, build dashboards, and guide UX improvements, working with cross-functional teams and agile processes to deliver measurable business impact.

Qualifications

• 3+ years in Analytics domain
• 2+ years in Web Analytics using Adobe or Google Analytics
• 2+ years in Python, SAS or SQL

Responsibilities

• Independently work on Digital Measurement Analytics for Synchrony Marketing Platforms in Agile methodology
• Build and manage dashboards; analyze user behavior and UX friction points
• Partner with stakeholders to plan and implement strategic priorities
• Communicate project deliverables with timelines and accuracy
• Lead internal initiatives and special projects as assigned

Skills

Analytics

Problem solving

Communication

Team collaboration

Education

BS in Statistics/Economics/Math

MS in Statistics/Economics/Math

Tools

Adobe Analytics

Google Analytics

Tableau

Python

SAS

SQL

AWS SageMaker

Job description

Role Title: Senior Analyst, Digital Analytics (L09)

Company Overview

Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®.

Organizational Overview

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Role Summary/Purpose

Senior Analyst, Digital Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

Key Responsibilities

• Independently work on Digital Measurement Analytics for Synchrony Marketing Platforms in Agile methodology to drive digital data strategy that includes collection & validation of data , reporting and measure ment of feature performance
• Build and Manage d ashboards , Leverage multiple digital analytics tools to analyze user behavior, understand journey friction points, and drive UX improvement opportunities
• Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities
• Responsible for effective communication, project deliverables, adhering to expected timelines, accuracy & compliance with meticulous project management
• Lead internal initiatives, perform other duties and/or special projects, as assigned

Required Skills/Knowledge

• 3 + Years of working experience in relevant Analytics domain, 2 + years of experience in Web Analytics Domain utilizing tools such as Adobe or Google Analytics and 2+ years of experience in Python, SAS or SQL
• Minimum 2 + years of experience in Data visualizations tools such as Tableau to drive insights
• 1+ years of experience using AWS SageMaker
• Ability to solve complex technical problems with minimal supervision
• Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner

Desired Skills/Knowledge

• 2 to 4 years of analytics experience in Financial Services Industry
• Ability to engage with technical and non-technical audiences with empathy and ensure needs/asks are effectively translated into technical requirements and followed upon.

Eligibility Criteria

BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 3+ years of hands‑on Analytics experience (Distance learning not valid) or in lieu of a degree with 5 to 7 years of experience

Work Timings

2PM - 11PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose . Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs - Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in‑person engagement activities such as business/ team meetings, trainings, and events.

Grade/Level

09

Job Family Group

Data Analytics