Senior Analyst - Control Management (International Operational Resilience)

American Express; Gurugram District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical benefits (health, dental, and视

Flexible working model

Parental leave

Wellness centers and Healthy Minds

Career development and training

Job summary

American Express seeks a Senior Analyst to strengthen International Operational Resiliency, embedding control management into day-to-day operations across multiple geographies and business units.

You will collaborate with partners worldwide to assess, design, and test resiliency frameworks, maintain risk inventories, and report on trends for regulatory and internal standards compliance.

Qualifications

• 2-3 years experience in operational risk management within risk or internal audit functions.
• Strong project management, communication and interpersonal skills.
• Experience in process governance aligned with policies, regulatory frameworks and operational standards.
• Analytical and problem-solving skills with ability to analyze data and identify risk trends.

Responsibilities

• Assist in managing International Operational Resiliency risk by supporting development of the International Operational Resiliency Framework / Standard for international markets.
• Support gap assessments of US to international resiliency risk policy/framework.
• Contribute to requirements into Unified Source of Record (SOR) for resiliency across markets.
• Maintain integrated international resiliency inventory including applications and third parties.
• Support risk assessments performance and testing programs to ensure regulatory standards are met.
• Assist in monitoring and trend analysis of operational risk across BU processes.
• Identify high-risk areas for intervention and conduct independent quality assurance.
• Support thematic risk reporting and cross-BU process-control mapping.
• Maintain updated risk profiles and risk registers.

Skills

Operational risk management

Project management

Communication

Analytical thinking

Process governance

Education

Bachelor's degree in Finance, Business, Risk Mgmt. or related field

MBA or MSc (advantageous)

Job description

Job Description

ICS Governance & Control sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.

The objective of the ICS Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

ICS Control Management is looking for a Senior Analyst of International Operational Resiliency focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Assist in managing International Operational Resiliency risk by supporting development of Operational Resiliency Framework / Standard for international markets
• Support in US to international operational resiliency risk policy/ framework gap assessment
• Support in providing international business requirements into Unified Source of record (SOR) for resiliency
• Support maintenance of integrated international resiliency inventory including applications and third parties
• Assist in additional identification specific risks throughout business processes and systems (along with business process owners)
• Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)
• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events
• Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
• Support thematic risk reporting (levels, trends, causes)
• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)
• Maintain risk profiles and an updated risk register(s)
• Support sharing insights, better practices, themes, etc. across the enterprise

Qualifications

• 2-3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Preferred Qualification s:
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  • Supporting identification of operational risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Supporting independent control monitoring, including identification of control improvements
  • Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
  • Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.