Senior Analyst - Automation (Salesforce experience is mandatory)

Salesforce; Bengaluru; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A leading AI CRM company in Bengaluru is seeking a Senior Analyst, Automation/AI to optimize business processes and enhance the customer experience. You will design automation solutions using Salesforce tools and lead API integrations. The ideal candidate has over 5 years of experience in Salesforce and strong analytical skills. This role promises opportunities for innovation in a dynamic environment.

Benefits

Comprehensive benefits package

Opportunities for professional growth

Inclusive workplace environment

Qualifications

• 5+ years of experience with the Salesforce ecosystem.
• Proven experience with Salesforce automation and AI-driven solutions.
• Strong experience with API integrations and data governance.

Responsibilities

• Design and implement automation solutions using Salesforce tools.
• Lead integrations with external systems using APIs.
• Collaborate across teams to ensure smooth delivery.

Skills

Salesforce automation

API integrations

Analytical thinking

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Tableau

JIRA

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are seeking a Senior Analyst, Automation/AI to lead intelligent automation and AI-driven solutions using Salesforce and related technologies. The role focuses on optimizing business processes, enhancing customer/stakeholder experience, and delivering actionable insights across teams.

Key Responsibilities:

• Design and implement automation solutions using Salesforce tools (Flow Builder, Process Builder, Approval Processes, etc.) and AI platforms like Agentforce and Einstein AI
• Lead integrations with external systems using APIs (REST/SOAP, GraphQL, Bulk API), middleware, and authentication protocols (SSO, SAML/OAuth)
• Translate business requirements into technical solutions and develop predictive models, workflows, and dashboards
• Drive data governance, reporting, and KPI tracking using Tableau, Salesforce Analytics, and other tools
• Support client implementations and proof-of-concept development
• Collaborate across teams, ensuring smooth delivery and technical excellence

Required Skills & Experience:

• 5+ years of hands-on experience with Salesforce ecosystem (Admin, Advanced Admin, Platform Developer I/II certifications preferred)
• Advanced certifications (Application Architect, System Architect, Technical Architect) are a plus
• Proven experience in Salesforce automation, integrations, and AI-driven solutions (Einstein Analytics, Agentforce, RPA)
• Expertise with APIs, authentication protocols, data pipelines, and event-driven architecture
• Strong communication skills for presenting technical concepts, gathering requirements, and engaging with clients
• Process-oriented, analytical thinker with a problem-solving mindset

Good to Have:

• Experience with tools like Certinia, Slack, JIRA, Salesforce DX, MuleSoft, SnapLogic, and Tableau
• Knowledge of SQL, R/Python, Tableau Prep, and machine learning techniques
• SDLC/Agile/Scrum methodology experience and domain expertise

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field
• Advanced Salesforce or integration platform certifications

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.