Senior Analyst, Application Development and Maintenance

832 Cardinal Health International India Private Limited; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Cardinal Health in India seeks an experienced Support Analyst to join the Digital Solutions Reliability team. You will provide monitoring, production support, and ongoing maintenance for enterprise automation solutions including RPA workloads.

You will work with global 24x7 operations, analyze performance data, implement monitoring, and help transition new bots to production while collaborating with developers and IT partners to meet SLA and drive continuous improvement.

Qualifications

• Bachelor’s degree in computer science or related field.
• 3+ years of IT experience including software development and support.
• 3+ years of experience with Automation Anywhere 360 or other RPA tools.
• 1+ year experience in monitoring like Splunk.
• Experience with Cloud infrastructure (GCP) preferred.
• Excellent problem-solving and communication skills.
• Willingness to learn new technologies and support 24x7 operations.

Responsibilities

• Provide monitoring, support, and maintenance of DIA (Digital Intelligent Automation) solutions production.
• Supports global 24x7 operations team in technical support for business operations by proactive overseeing, researching, and resolving production issues in automation solutions and platforms.
• Supports efforts to define monitoring metrics and practices of Automaton solutions.
• Analyze system monitoring data and make the corrections/enhancements to the Automation solution.
• Work on performance optimization and maintenance by following operational procedures.
• Support with transitioning of new bots into production support by following SOPs.
• Coordinate with developers and support resources to meet the SLA defined in Support governance document.
• Setup continuous monitoring solutions for projects.
• Assist in improving support processes in place, Contribute to continuous improvement initiatives for Bot performance in production.
• Training and mentoring individuals on application support and delivery disciplines as team grows.

Skills

AA360

RPA

Splunk

Power Automate

Python

.NET

GCP

Low-code

Education

Bachelor's degree in Computer Science

Tools

Automation Anywhere 360

Power Automate

.NET

Job description

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the Top 20 on the Fortune 500.

Department Overview The Advanced Analytics and Automation team builds automation, analytics, and artificial intelligence solutions that drive success for Cardinal Health by creating material savings, efficiencies, and revenue growth opportunities. The team drives business innovation by leveraging emerging technologies and turning them into differentiating business capabilities.

We are seeking an experienced support analyst to join the Digital Solutions Reliability team (which is a part of the Digital Solutions department). This is an agile team focused on building and maintaining various automation applications within the enterprise such as Chatbots, Voice Bots, RPA, and AI solutions, etc.

High-level team responsibilities will include:

• Process Analysis / Opportunity Assessment and create Roadmap for execution
• Build Opportunity Pipeline & Manage Opportunity Lifecycle
• Idea Incubation, Design Thinking, Conducting POCs / POVs
• Planning and delivery execution of enterprise‑grade intelligent automation solutions
• Enabling Automation Capabilities for enterprise‑wide reuse (Playbooks, Reference Architecture, Products, Bot Store, etc.)
• Developing and fostering a culture of “Create”, “Consult”, and “Cultivate”
• User Experience at the core of development
• Ensure right levels of logging/monitoring/alerting in solutions to help operations
• Update, monitor and maintain existing automation solutions

Responsibilities for this role:

• Provide monitoring, support, and maintenance of DIA (Digital Intelligent Automation) solutions production
• Supports global 24x7 operations team in technical support for business operations by proactive overseeing, researching, and resolving production issues in automation solutions and platforms
• Supports efforts to define monitoring metrics and practices of Automaton solutions
• Analyze system monitoring data and make the corrections/enhancements to the Automation solution
• Work on performance optimization and maintenance by following operational procedures
• Support with transitioning of new bots into production support by following SOP's
• Co-ordinate with developers and support resources to meet the SLA defined in Support governance document
• Setup continuous monitoring solutions for projects
• Assist in improving support processes in placeContribute to continuous improvement initiatives for Bot performance in production
• Training and mentoring individuals on application support and delivery disciplines as team grows

Qualifications:

• Bachelor’s degree in computer science, Information Systems, related technical degree, or equivalent industry experience, and a minimum three years of IT experience
• 3+ years of experience in software development and support experience
• 2+ years of hands‑on experience in designing/developing /supporting Automation Anywhere 360 or other RPA tools (Robotic Process Automation)
• 1+ year experience with support and monitoring team experience
• 1+ year experience in any monitoring solution like Splunk
• Working experience/knowledge in infrastructure/application architecture
• Working experience/knowledge in Public Cloud Infrastructure (GCP preferred)
• Working experience/knowledge of Cloud technologies & Services (GCP preferred)
• Working experience/knowledge of Power Automate, .Net, or other low code tools
• Python / Dot Net experience is preferred
• Automation Anywhere 360 certifications will be a plus
• Excellent analytical ability to troubleshoot issues in Production environment
• Outstanding work ethic and commitment to organization success
• Willingness to adapt to and self‑learn new technologies and deliver on them
• Excellent verbal and written communication skills with ability to clearly articulate status of requests and issues both with IT and business partner

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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