Senior Advisor Strategy and Operations

Epsilon; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Epsilon is seeking an accomplished Strategy & Operations leader for the India MD’s Office to drive enterprise-wide programs across AI, automation, and business transformation. You will shape strategy, manage complex multi‑workstream initiatives, and partner with Technology, Product, and Operations to deliver measurable outcomes.

The role requires strong execution, executive presence, and the ability to work in a matrixed, global organization while delivering value and fostering a culture of

Qualifications

• 12+ years of experience in program management, strategy & operations or transformation.
• Proven track record delivering multi-workstream enterprise programs.
• Exposure to AI/ML, automation, or digital transformation initiatives preferred.

Responsibilities

• Own end-to-end planning, execution, governance, and reporting for large-scale cross-functional programs.
• Define strategy, objectives, roadmaps, timelines, and risk mitigation plans.
• Establish governance forums and manage executive updates; track program health.
• Track business outcomes including productivity, efficiency, cost optimization, adoption metrics and value realization.
• Drive reuse and standardization of assets and accelerators across business units.
• Lead change management, adoption planning, training initiatives, and communication cadences including AI areas.
• Collaborate with senior leaders across Technology, Product, Operations and Enablement to align priorities and drive execution.
• Influence collaborators across teams to deliver on committed outcomes.
• Act as strategic advisor to support business outcomes for the MD’s office.

Skills

Program management

Strategy development

Cross-functional leadership

Executive communication

Change management

AI/Automation exposure

Job description

About the role

We are looking for an accomplished Strategy & Operations professional as part of the India MD’s Office to lead and drive complex, enterprise-wide cross‑functional initiatives that drive business transformation and value across Epsilon. This role will support the Strategy & Operations leadership in managing strategic programs and driving disciplined execution to deliver on committed outcomes. The ideal candidate will bring a right blend of strategy design and global program delivery experience in the areas of AI, Automation, business transformation and process re‑engineering, working in highly matrixed environments. Comfort with switching context, quickly ramping up on new topics and accomplishing fast will be critical to be successful in this role.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Own end‑to‑end planning, execution, governance, and reporting for large‑scale cross‑functional programs.
• Define strategy, program objectives, delivery roadmaps, timelines, and risk mitigation plans.
• Establish and run governance forums, provide and manage executive updates, and track program health measures.
• Track business outcomes including productivity, efficiency, cost optimization, adoption metrics, and value realization.
• Drive reusability and standardization of assets, accelerators, and shared frameworks across BUs.
• Lead change management, adoption planning, training initiatives, and communication cadences including areas of AI.
• Collaborate with senior leaders and their teams across Technology, Product, Operations and Enablement teams to build strong partnerships and align priorities and drive execution.
• Influence collaborators across teams and levels to deliver on committed outcomes.
• Act as strategic advisor and thought partner in supporting business outcomes for the MD’s office.

Qualifications

• 12+ years of experience in program management, consulting or transformation, preferably from Big 4 or internal strategy & ops consulting teams.
• Proven experience managing multi‑workstream enterprise programs.
• Exposure to AI/ML, automation, or digital transformation initiatives highly preferred (hands‑on technical skills not mandatory).
• Excellent skills in business case creation, benefits tracking, and OKR‑driven planning and execution.
• Strategic problem solver with a strong bias toward execution and measurable outcomes.
• Comfortable operating in ambiguous, fast‑moving environments.
• Collaborative, confident communicator and strong influencer without authority.
• High ownership, structured problem‑solving capability, and executive presence.
• Experience working in matrixed and global organizations.
• Ability to “get things done”; drive outcomes for key initiatives.

Company Overview & Culture

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Our comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real‑time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC.

Values & Pillars

• People centricity: We focus on employee well‑being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting‑edge solutions and forward‑thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
• Act with integrity.
• Work together to win together.
• Innovate with purpose.
• Respect all voices.
• Empower with accountability.

Equal Opportunity Statement

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.