Senior Administrator - Python

HCL Technologies Limited; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCL Technologies Limited is seeking a Sr Administrator for Tools & Automation to provide advanced technical support, automate compliance checks, and perform root cause analysis on complex incidents. You will use Python and PowerShell to automate processes, manage knowledge bases, and train new analysts, while collaborating with cross-functional teams to ensure security and smooth operations.

The role focuses on improving customer satisfaction through effective problem solving, first-call

Qualifications

• Proficiency in Python and PowerShell scripting for automation and troubleshooting.
• Strong understanding of incident management processes and root cause analysis.
• Familiarity with security protocols and best practices in IT support.

Responsibilities

• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Python And Powershell Scripts To Automate Compliance Checks And Reporting Processes.
• Provide Advanced Support For Complex Incidents Escalated By Analysts By Utilizing Python And Powershell To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
• Conduct Value-Adding Activities Such As Managing And Updating The Knowledge Base Using Python Scripts, And Provide Training And Coaching To New Analysts To Improve Team Capabilities.
• Resolve Complex Support Tickets Within Agreed SLAs By Leveraging Powershell For System Diagnostics And Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
• Enhance Customer Experience And CSAT By Employing Effective Problem-Solving Techniques In Python And Powershell, Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases While Addressing Security Threats Proactively.

Skills

Python scripting

PowerShell scripting

Incident management

Root cause analysis

Documentation & training materials

Education

ITIL Foundation Certification

Python Institute PCEP

Job description

The Sr Administrator for Tools & Automation plays a crucial role in providing advanced technical support and troubleshooting expertise. This position focuses on conducting root cause analysis and resolving complex technical and security issues to enhance customer satisfaction and maintain operational integrity.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Python And Powershell Scripts To Automate Compliance Checks And Reporting Processes.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts By Utilizing Python And Powershell To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
3. Conduct Value-Adding Activities Such As Managing And Updating The Knowledge Base Using Python Scripts, And Provide Training And Coaching To New Analysts To Improve Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Leveraging Powershell For System Diagnostics And Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Csat By Employing Effective Problem-Solving Techniques In Python And Powershell, Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases While Addressing Security Threats Proactively.

Skill Requirements

1. Proficiency In Python And Powershell Scripting For Automation And Troubleshooting.
2. Strong Understanding Of Incident Management Processes And Root Cause Analysis.
3. Familiarity With Security Protocols And Best Practices In The It Support Environment.
4. Capability To Create And Maintain Documentation And Training Materials For Knowledge Management.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Python Institute Certified Entry-Level Python Programmer (Pcep)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.