Senior Administrator - Storage ( ST2 )

Microland; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Microland Bengaluru is seeking a storage administrator to monitor, troubleshoot, and manage storage environments including IBM Spectrum Virtualize, FlashSystem and DS series.

The role involves ticketing, SLA adherence, L3 escalation coordination with vendors, and performing LUN provisioning under guidance; you will also prepare shift handover reports.

Qualifications

• Graduate with engineering or science degree (any discipline).
• Certifications in storage technologies listed in the ad.
• Experience in storage provisioning, monitoring and troubleshooting.
• Experience with ticketing and SLA compliance.

Responsibilities

• Monitor storage environments and update tickets with findings and resolutions.
• Initiate storage administration and troubleshoot issues per KB/guide.
• Coordinate with vendors and escalate to SME when unresolved.
• Prepare shift handover reports and track SLA adherence.

Skills

Proactive monitoring

Troubleshooting

L3 escalation coordination

SLA adherence

Shift handover

Education

Graduation in Engineering or Science

Tools

IBM Spectrum Virtualize

FlashSystem

DS series

LUN provisioning

Job description

Education Qualification :

Any Graduate (Engineering / Science)

Certification :

Technology | Implement Storage Solutions, Backup and DR Strategies in Cloud -201, OS 101 with Windows, Storage 101/NetApp Certified Data Administrator (NCDA), Information Storage and Management V3, Storage Concepts Credential, HPE ATP – Storage

Skills required are :

Proactive monitoring: Initiate Storage administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket

Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, elevate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.

Process:

• Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.


• Prepare a detailed shift handover report for the next shift engineer


• Constantly track tickets for SLA adherence and elevate on deviations as defined in the process.

IBM Storage

• Strong understanding of IBM Spectrum Virtualize, FlashSystem, and DS series.


• Capable of provisioning, managing, and monitoring storage volumes.


• Knowledge of replication, snapshots, and performance tuning features.

Hitachi

• Basic awareness of Hitachi VSP and HCP platforms.


• Understands fundamental storage operations like LUN creation and mapping.


• Familiar with general replication and snapshot features.

HP Storage

Basic awareness of HP storage systems and storage concepts (volumes, RAID, snapshots).

Perform routine monitoring of storage health, alerts, and event logs.

Execute basic provisioning tasks under guidance (LUN creation, mapping).