Senior Administrator - Backup & Recovery (BR5)

Microland; Bengaluru; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

An established industry player is seeking a skilled Backup Administrator to manage and troubleshoot backup processes. This role involves proactive monitoring of logs, resolving backup issues, and ensuring compliance with processes. The ideal candidate will possess a strong understanding of storage technologies and demonstrate a commitment to maintaining service level agreements. Join a dynamic team where your contributions will directly impact the efficiency and reliability of backup operations. If you are passionate about technology and eager to enhance your skills in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in backup administration and troubleshooting.
• Ability to identify and resolve backup issues proactively.

Responsibilities

• Initiate backup administration and investigate logs for issues.
• Coordinate with vendors for unresolved issues and maintain compliance.

Skills

Backup Administration

Proactive Monitoring

Troubleshooting

Container Technologies

Education

Any Graduate (Engineering / Science)

Job description

Required Skills

• Technology | Storage and Backup Roles | Backup Administrator
• Technology | Backup | Identifying backup residing (tape/media/disk) locations
• Technology | Container Technologies | Storage containers

Education Qualification

Any Graduate (Engineering / Science)

Certification Mandatory / Desirable

Technology | Respective Product Certification

Delivery Skills

1. Proactive Monitoring and Investigation of Logs: Initiate backup administration, troubleshooting, investigate to identify possible issues, locate the device/service causing the issue. Record findings and analysis into the ticket.
2. Restoration and Resolution: Identify issues based on troubleshooting, decide on actions for resolution, refer to KEDB or knowledge bases for known issues, implement steps, validate, and update the ticket.
3. Triage: If unresolved or unknown issues persist, escalate the ticket to L3 SME, support troubleshooting, coordinate with third-party vendors if needed.
4. Process Compliance: Gather information from vendors, customers, and troubleshooting, update tickets regularly, prepare shift handover reports, follow escalation matrices, ensure ticket closure, maintain inventory, and track SLA adherence.