Senior Account Manager

OLIVER | The Brandtech Group; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

OLIVER is a rapidly expanding creative services agency within The Brandtech Group, Mumbai-based. The Senior Account Manager will run day-to-day operations in the studio, liaise with clients and internal teams to ensure on-time, on-brief delivery of high-quality digital projects, and lead project delivery from ideation to execution for multiple brands.

You will support business growth by ensuring projects are delivered on time and within budget, while collaborating with the Account Director and

Qualifications

• 5 years of experience from outside of the studio.
• Minimum 2 years of experience in Account Management level.
• Experience of managing multiple teams and skill sets.
• Evidence of growth and re-signing accounts.
• Strong communication with junior to senior levels.
• Proactive, collaborative team player with financial acumen.

Responsibilities

• Oversee day-to-day execution of accounts, including client, output, and team management.
• Drive growth targets and ensure client satisfaction.
• Maintain positive client relationships and manage junior team members.
• Coordinate with internal and external teams to ensure on-brief delivery.
• Identify opportunities for up-selling and new business.

Skills

Account management

Client relationships

Leadership

Communication

Growth strategies

Upselling

Budget management

AI awareness

Tools

CRM software

Job description

Job Description

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role

Senior Account Manager

Location

Mumbai, India

About the role

OLIVER is a rapidly expanding creative services agency with a twist - we provide our clients with bespoke dedicated agencies that operate from within their offices. We are building a team of individuals who have the ability and confidence to learn on the job and help the client transform their marketing capabilities.

The Senior Account Manager is responsible for running the day-to-day operations in the studio. You are responsible for liaising with the Clients and internal teams to ensure the on-time, on-brief delivery of high- quality digital projects. As the Senior Account Manager, you will be leading project delivery, from ideation to execution, for a number of brands, working with multiple internal and external teams. You will support business growth by ensuring that projects are delivered on-time, within budget and to the highest quality standards. You will also work closely with the Account Director and Business Director to ensure that the Clients are happy, and to look for up-selling opportunities.

What you will be doing

• Responsible for the day-to-day execution of accounts, from an operational, output, Client, and team management perspective
• Accountable for the delivery of the growth and achievement of growth targets
• Accountable for receiving positive Client feedback for all projects delivered
• Manage and develop positive Client relationships
• Manage and develop junior team members

What you need to be great in this role

• 5 years of experience from outside of the studio
• Minimum 2 years of experience in Account Management level
• Experience of managing multiple teams and skill sets
• Evidence of growth
• Record of re-signing accounts
• Self-motivated, working with little supervision
• Collaborative team player, open minded and non-political
• Proven ability to communicate and liaise with junior to senior-levels in the business
• Discrete about all confidential and personal information
• Driven, proactive, helpful, and an enthusiastic team player
• Financial rigor and business acumen
• Quality of being extremely thorough and accurate
• Clear understanding of all OLIVER products
• Demonstrable leadership abilities
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Our values shape everything we do

• BeAmbitiousto succeed
• BeImaginativeto push the boundaries of what's possible
• BeInspirationalto do groundbreaking work
• Bealways learningand listening to understand
• BeResults-focusedto exceed expectations
• Be actively pro-inclusive and anti-racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.