Senior Account Manager

M3USA; Karnataka; On-site; INR 800,000 - 1,200,000; Full time

Job summary

M3 is seeking an Account Manager based in India to engage clients, bid for RFPs, and deepen relationships with healthcare market research clients. You will work with VPs of Sales to win new business and expand existing accounts across markets.

You will own bidding processes, propose solutions, coordinate with Project and Research Managers, and ensure timely delivery while maintaining high client satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• 4–5 years of professional market research experience.
• Healthcare market research experience is a plus.

Responsibilities

• Own bidding process for projects including full understanding of project costs and feasibility.
• Achieve targets for revenue, profitability and sale growth by developing strong relationships with assigned clients and seeking new opportunities.
• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities.
• Actively network within existing client contacts for new business/prospects.
• Organise client and internal kick-off calls, develop insightful proposals and deliver strategic sales communications.
• Consult with clients on sample design and business issues and adapt research approaches to client needs.
• Provide superior customer service by coordinating with Project Managers and Research Managers to ensure project specifications and outcomes.
• Diplomatically respond to client issues and influence internal resources to resolve or escalate as needed.
• Manage bid requests and ensure timely delivery with cost visibility.
• Follow up on bids and discuss strategy changes with management as needed.
• Collaborate with partners and vendors to ensure seamless project execution.
• Act as liaison between Sales and Project Managers on all projects.

Skills

Account management

Market research

Sales

Communication

Relationship building

Presentation skills

Time management

Problem solving

Education

Bachelor's degree or equivalent

Job description

About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include:

• Owning bidding process for projects including full understanding of project costs and feasibility
• Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically respondingto difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
• Collaboratingwith partners and vendors to ensure seamless project execution
• Acting as the liaison between Sales and Project Managers on all projects

• Bachelors degree to equivalent work experience required
• 4-5 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Must be willing to work in IST shift hours

All your information will be kept confidential according to EEO guidelines.