Senior Account Manager

M3USA; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

M3USA is seeking an Account Manager to engage clients, bid effectively on RFPs, and deepen relationships in the healthcare market research space.

The role focuses on revenue growth, cross-sell opportunities, and ensuring high-quality client service throughout the sales process.

Qualifications

• Bachelor's degree or equivalent work experience in market research or related field.
• 4–5 years of professional market research experience.
• Healthcare market research experience is a plus.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and deadlines.
• Excellent presentation skills.

Responsibilities

• Own bidding process for projects, including cost and feasibility assessment.
• Drive revenue and profit growth by building client relationships.
• Support contract management and up-sell/cross-sell opportunities.
• Network within existing clients to source new business.
• Organise kickoff calls, craft insightful proposals, deliver strategic sales materials.
• Advise clients on design and approach, coordinating with internal teams.
• Collaborate with partners and vendors for seamless project execution.
• Serve as liaison between Sales and Project Managers on projects.

Skills

Multi-tasking

Relationship building

Customer service

Verbal and written communication

Problem solving

Organizational skills

Presentation skills

Education

Bachelor's degree or equivalent

Job description

About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

The mission of theAccount Manageris to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include:

• Owning bidding process for projects including full understanding of project costs and feasibility
• Achieving targets for revenue, profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities
• Supporting the maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively networking within existing client contacts for any new business/prospects
• Organising client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically respondingto difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Following up on bids, keeping a record of the outcome and if needed discuss change of strategy with your direct manager
• Collaboratingwith partners and vendors to ensure seamless project execution
• Acting as the liaison between Sales and Project Managers on all projects

Qualifications

• Bachelors degree to equivalent work experience required
• 4-5 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Additional Information

Must be willing to work in IST shift hours

All your information will be kept confidential according to EEO guidelines.

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