Seller Systems Operations Associate, (Night Shift)

United States Digital Space LLC; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

United States Digital Space LLC in Bengaluru is seeking a proactive customer support professional to join a brand-new delivery operations team. You will troubleshoot external user issues, analyze processes to scale operations, and collaborate with multiple internal teams to refine product messaging and UX.

The role requires 2–4 years in customer or technical support, strong communication, and a proactive, process-minded approach to solving user challenges.

Qualifications

• You have a user first mindset and are energized by solving difficult problems.
• 2-4 yrs of experience in customer support or technical support.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Organized, self-starter with passion for finding solutions to user challenges.
• Process-oriented mindset with ability to get things done.

Responsibilities

• Troubleshoot and solve external user issues.
• Analyze processes and instigate changes to scale operations and improve user experience.
• Work closely with other company teams to improve product offerings and messaging around new products and features.
• Gain unique insights into how thousands of businesses on the company scale and operate.
• Have an opportunity to learn how the company operates from ground up and make a real impact on the future of the organization.
• Be a part of building a brand new team and operational culture for the company.
• Partner with global operations specialists or business process owners to run a critical workflow.

Skills

Customer support

Technical support

Communication skills

Analytical thinking

Problem solving

Cross-team collaboration

Self-starter

Process improvement

Risk operations (preferred)

Job description

Who we are

About the company

the company is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

the company was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all the company Users with the best support experience possible. Today, the company handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of the company's growth.

the company has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of "growing the GDP of the Internet." Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you'll do

the company is launching the company Delivery Centers - a brand new global team to design, implement and grow the company's operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for the company and accelerating the company's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other the company teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on the company scale and operate
• Have an opportunity to learn how the company operates from ground up and make a real impact on the future on organization
• Be a part of building a brand new team and operational culture for the company
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• 2-4 yrs of experience in customer support or technical support
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user's challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environmentYou are humble and have a proven track record for working well across teams and with external partners
• You're willing to work (no more than) one Saturday each month - you'll receive a weekday off the following week

Preferred qualifications

• Prior experience or knowledge in user support
• Prior experience in risk operations
• Prior experience working on projects or process improvement initiatives