Legal Operations Associate

Triwill Group; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Stripe is hiring for a Delivery Centers operations role in Bengaluru. You will review reports, support users, and help scale our operations while ensuring compliance and strong customer service.

The ideal candidate has 2–6 years in customer service, excellent communication, and a process-driven mindset. You will work in-office, collaborating across teams to deliver efficient, secure experiences for our users.

Qualifications

• Excellent written and verbal communication.
• 2–6 years of experience in customer service or internal/external operations.
• Organized self-starter with problem-solving mindset.
• Ability to identify opportunities to improve operational efficiency.
• Process-oriented with a track record of delivering results.
• Willingness to work in-office with cross-team collaboration.
• Ability to prioritize in a dynamic environment.
• Humility and ability to work across teams and partners.

Responsibilities

• Review and validate reports of violations flagged by agencies while ensuring compliance.
• Support users' concerns and provide exceptional customer service.
• Analyze processes and implement changes to scale operations and improve UX.
• Respond to reports submitted by legal and government entities via email.
• Collaborate with Stripe teams to improve messaging around new products.
• Gather insights from thousands of Stripe customers.
• Contribute to building Stripe's new Delivery Centers team and culture.
• Partner with global operations specialists to manage workflows.

Skills

Communication

Customer service

Self-starter

Process improvement

Cross-team collab

Prioritization

Humility

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.

What you’ll do

Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know!

Responsibilities

• Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
• Support users' concerns and provide exceptional customer service.
• Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• Respond to reports submitted by legal and government entities via email.
• Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• Gather unique insights into how thousands of businesses using Stripe operate and scale.
• Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
• Play a key role in establishing a new team and fostering an operational culture at Stripe.
• Partner with global operations specialists or business process owners to manage critical workflows effectively.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have excellent communication skills, both written and verbally
• You might have close to 2 to 6 years of experience in customer service or internal/external user-facing operations
• You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You are able to identify opportunities to improve operational efficiency
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a dynamic space
• You are humble and have a proven track record for working well across teams and with external partners